Topic "Copying files from remote side failed"

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soportetecnico@...

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<Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.)>
<If relevant, consider attaching a session log file or a screenshot)>

WinSCP 5.5

Error message:
Copying files from remote side failed.
Invalid access to memory.
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franc
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Joined: 2007-05-12
Posts: 46
Hello

I think only since WinSCP version 5.5.1 (maybe one version previously sometimes as well, not sure) I have now quite often when I try to download (and edit) a file (by DoubleClick) this error:

"Copying files from remote side failed."

see attached sreenshot of this error message.
There seems to be no rule when I get it, but it is normally working when I doubleclick the file a second time. It is not every time, but a bit too often.
So it is a bit annoying but not soo dramatic.
Seems to be a bug, I guess.

I am on Windows XP (SP3, 32)

frank
Graphic_30_01_2014 15_59_53.png (3.89 KB)

Description: Error - Copying files from remote side failed.

Graphic_30_01_2014 15_59_53.png

franc
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Sorry, I just replied to this tread, because I thought I don't need to open a new one, with the same Subject, but maybe because this first bugreport is not complete, better I make a new and thorrowful complete bugreport?

If not, just answer here, that I know that this tread is wellknown and read by dev.

Thank

frank
martin
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Posts: 24512
Location: Prague, Czechia
Thanks for your reports.
I have sent both of you an email with a debug version of WinSCP to address you have used to register on this forum.
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Martin Prikryl
franc
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Thank you for this test version 5.6.0 (Build 3977) which I had to remove from spam folder Wink

No, the bug is still present.
I have again this error message.

frank
martin
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franc wrote:
Thank you for this test version 5.6.0 (Build 3977) which I had to remove from spam folder Wink

No, the bug is still present.
I have again this error message.

The bug is definitely not fixed in the debug version. I need you to send me a trace file as per instructions in the email.
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Martin Prikryl
franc
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Sorry I didn't read the instructions, I didn't follow the link in the mail.

OK I sent you now a trace log when the error occured (which I had to cut a bit, there are plenty of private data/logins present!!!).

Sent with email to your address (martin@...) as reply to your mail.

frank
martin
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Joined: 2002-12-10
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Location: Prague, Czechia
franc wrote:
I think only since WinSCP version 5.5.1 (maybe one version previously sometimes as well, not sure) I have now quite often when I try to download (and edit) a file (by DoubleClick) this error:

"Copying files from remote side failed."

This bug has been added to the tracker:
http://winscp.net/tracker/show_bug.cgi?id=1118
franc
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Joined: 2007-05-12
Posts: 46
5.5.2 coming soon?
muralinages
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Joined: 2014-02-20
Posts: 1
Location: United States
The script I was running perfectly for a long time suddenly gives me this error. Any input would help.

Copying file from remote side failed.
General failure (server should provide error description).
Error code: 4
Error message from server (en): Conversion failed: EDC5020I An attempt to allocate memory in the Language Environment has failed., file: //'filename'
Request code: 5
winscp_err.png (5.82 KB)

Description: (none)

winscp_err.png

martin
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Location: Prague, Czechia
franc wrote:
5.5.2 coming soon?

In few weeks.
martin
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Joined: 2002-12-10
Posts: 24512
Location: Prague, Czechia
muralinages wrote:
The script I was running perfectly for a long time suddenly gives me this error. Any input would help.

Copying file from remote side failed.
General failure (server should provide error description).
Error code: 4
Error message from server (en): Conversion failed: EDC5020I An attempt to allocate memory in the Language Environment has failed., file: //'filename'
Request code: 5

First, this does not seem to be relevant to this thread. Please start your own.
But anyway, the error comes from your server. You should better seek an advice from your server administrator/vendor.
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