Topic "Can't change password anymore"

Author Message
Dirki
[View user's profile]

Joined: 2009-01-16
Posts: 14
I changed my ftp-passwords by the provider. After successfully having changed one password in WinSCP, trying to change further passwords permanently fails. I have any idea why.

Would be glad about help.

Nice greetings, Dirk
Advertisements
martin
[View user's profile]
Site Admin
Joined: 2002-12-10
Posts: 24512
Location: Prague, Czechia
Sorry, your post does not include enough information.

Please read how to ask for support or report bugs efficiently, so others can help you.
_________________
Martin Prikryl
Dirki
[View user's profile]

Joined: 2009-01-16
Posts: 14
Very sorry about this, Martin,

And many thanks for your fast answer.

Hope, I have found all the information (in the signature) that you will need.

Nice greetings, Dirk

P.S. Sorry, the protocol:

(And there is a strange message after clicking "Anmeldung" (Log in) asking for a "attestation" (I didn't notice before) and on the bottom of this little window is a field to fill in the password)

. 2009-05-25 12:28:36.812 --------------------------------------------------------------------------
. 2009-05-25 12:28:36.812 WinSCP Version 4.1.9 (Build 416) (OS 5.1.2600 Service Pack 3)
. 2009-05-25 12:28:36.812 Login time: Montag, 25. Mai 2009 12:28:36
. 2009-05-25 12:28:36.812 --------------------------------------------------------------------------
. 2009-05-25 12:28:36.812 Session name: dirk.eu
. 2009-05-25 12:28:36.812 Host name: dirk.eu (Port: 21)
. 2009-05-25 12:28:36.812 User name: GE9930 (Password: No, Key file: No)
. 2009-05-25 12:28:36.812 Tunnel: No
. 2009-05-25 12:28:36.812 Transfer Protocol: FTP
. 2009-05-25 12:28:36.812 Ping type: C, Ping interval: 30 sec; Timeout: 15 sec
. 2009-05-25 12:28:36.812 Proxy: none
. 2009-05-25 12:28:36.812 FTP: Passive: No
. 2009-05-25 12:28:36.812 Local directory: default, Remote directory: home, Update: No, Cache: Yes
. 2009-05-25 12:28:36.812 Cache directory changes: Yes, Permanent: Yes
. 2009-05-25 12:28:36.812 DST mode: 1
. 2009-05-25 12:28:36.812 --------------------------------------------------------------------------
. 2009-05-25 12:28:36.812 Password prompt (no password provided or last login attempt failed)
. 2009-05-25 12:28:45.593 Verbinde mit dirk.eu ...
. 2009-05-25 12:28:45.750 Verbunden mit dirk.eu. erwarte Willkommensnachricht ...
< 2009-05-25 12:28:45.796 220 FTP on GE9930.Tserver.com ready
> 2009-05-25 12:28:45.812 USER GE9930
< 2009-05-25 12:28:45.875 331 Password required for GE9930
> 2009-05-25 12:28:45.875 PASS **********
< 2009-05-25 12:28:45.953 530 Login incorrect.
. 2009-05-25 12:28:45.953 Verbindung fehlgeschlagen.
. 2009-05-25 12:28:45.953 Password prompt (no password provided or last login attempt failed)
martin
[View user's profile]
Site Admin
Joined: 2002-12-10
Posts: 24512
Location: Prague, Czechia
Sorry, I mainly do not understand the substance of the problem. What do you mean, by "trying to change further passwords permanently fails"? What do you do? Please describe step by step.
_________________
Martin Prikryl
Dirki
[View user's profile]

Joined: 2009-01-16
Posts: 14
Okay Martin,

Start WinSCP or press Ctrl + N in the open WinSCP: in that popping up window mark the website of which you want to change the password, then click "Bearbeiten" (cannot find the language settings to change my language, it must be "Edit"), then in the field "Password" enter your new password and click "Save".

Now - after adding (replacing the old password with the new one) the new password I cannot login, when I try to access my website in the usually way, I am asked for a password or / and an attestation "Bescheinigung".

In FileZilla I have changed all passwords without any problem, may be I am missing anything, do not know what at all.

Have you any idea? Would be glad about.

Many thanks for your help, nice greetings, Dirk
_________________
My System: updated XP, newest Service Pack
WinSCP: newest version, GUI (Commander Interface, Norton Commander), Transfer protocol: FTP
martin
[View user's profile]
Site Admin
Joined: 2002-12-10
Posts: 24512
Location: Prague, Czechia
Have you checked Save password option on save session dialog?
_________________
Martin Prikryl
Dirki
[View user's profile]

Joined: 2009-01-16
Posts: 14
Thank you Martin,

Yes, it is prompted automatically as far as I see.

After creating new different accounts (to replace the ones with the old passwords) with the new passwords, I cannot log in, also.

Thanks again, nice greetings, Dirk
_________________
My System: updated XP, newest Service Pack
WinSCP: newest version, GUI (Commander Interface, Norton Commander), Transfer protocol: FTP
martin
[View user's profile]
Site Admin
Joined: 2002-12-10
Posts: 24512
Location: Prague, Czechia
I'm still confused. Sorry.

When authentication with stored password fails, are you able to at least log in by typing the password on the authentication window?

Quote:
After creating new different accounts (to replace the ones with the old passwords) with the new passwords, I cannot log in, also.

By account you mean stored session in WinSCP or have you indeed created new accounts on the FTP server?
_________________
Martin Prikryl
Dirki
[View user's profile]

Joined: 2009-01-16
Posts: 14
Sorry about my bad expressions, Martin.

Quote:
When authentication with stored password fails, are you able to at least log in by typing the password on the authentication window?

No, when I try to login with the "Login" button to one of these accounts and it fails and I enter the password in the popping up window asking for the password it always fails also.

Quote:
By account you mean stored session in WinSCP or have you indeed created new accounts on the FTP server?

Ah sorry, it fails both, trying to login in new created (test) accounts on the server (with the new created sessions in WinSCP for these accounts) and with new created sessions for the existing accounts (and with changed passwords of the existing sessions in WinSCP).

Thanks for your help, nice greetings, Dirk
_________________
My System: updated XP, newest Service Pack
WinSCP: newest version, GUI (Commander Interface, Norton Commander), Transfer protocol: FTP
martin
[View user's profile]
Site Admin
Joined: 2002-12-10
Posts: 24512
Location: Prague, Czechia
Can you post a log file from Filezilla az well?
_________________
Martin Prikryl
Advertisements

You can post new topics in this forum






Search Site

What is WinSCP?

It is award-winning SFTP client, SCP client, FTPS client and FTP client integrated into one software program for file transfer to FTP server or secure SFTP server. [More]

And it's free!

Donate

About donations

$9   $19   $49   $99

About donations

Recommend

WinSCP Privacy Policy

WinSCP License