Topic "Unable to Connect: "Could not retrieve directory listing""

Author Message
vbizzy

Guest


Hi,

I am suddenly having a problem connecting to a server via FTP. Strangely, all SFTP connections work fine, and most other FTP connections work as well. The error that I receive is:

Timeout detected.
Could not retrieve directory listing
Opening ASCII mode data connection.
Error listing directory '/'.

Prior to two days ago, I've been able to access this server for months, without a problem. And others are also able to access it. I've posted the logfile below.

Thanks in advance for your help!


. 2010-08-06 15:06:41.031 --------------------------------------------------------------------------
. 2010-08-06 15:06:41.031 WinSCP Version 4.2.8 (Build 818) (OS 5.1.2600 Service Pack 3)
. 2010-08-06 15:06:41.031 Login time: Friday, August 06, 2010 3:06:41 PM
. 2010-08-06 15:06:41.031 --------------------------------------------------------------------------
. 2010-08-06 15:06:41.031 Session name: user@myserver.com
. 2010-08-06 15:06:41.031 Host name: myserver.com (Port: 21)
. 2010-08-06 15:06:41.046 User name: user (Password: Yes, Key file: No)
. 2010-08-06 15:06:41.046 Tunnel: No
. 2010-08-06 15:06:41.046 Transfer Protocol: FTP
. 2010-08-06 15:06:41.046 Ping type: C, Ping interval: 30 sec; Timeout: 15 sec
. 2010-08-06 15:06:41.046 Proxy: none
. 2010-08-06 15:06:41.046 FTP: FTPS: None; Passive: No [Force IP: No]
. 2010-08-06 15:06:41.046 Local directory: default, Remote directory: home, Update: No, Cache: Yes
. 2010-08-06 15:06:41.046 Cache directory changes: Yes, Permanent: Yes
. 2010-08-06 15:06:41.046 DST mode: 1
. 2010-08-06 15:06:41.046 --------------------------------------------------------------------------
. 2010-08-06 15:06:41.078 Connecting to myserver.com ...
. 2010-08-06 15:06:42.312 Connected with myserver.com. Waiting for welcome message...
< 2010-08-06 15:06:42.437 220 Microsoft FTP Service
> 2010-08-06 15:06:42.437 USER user
< 2010-08-06 15:06:42.500 331 Password required for user.
> 2010-08-06 15:06:42.500 PASS ***************
< 2010-08-06 15:06:42.578 230 User logged in.
> 2010-08-06 15:06:42.578 SYST
< 2010-08-06 15:06:42.640 215 Windows_NT
> 2010-08-06 15:06:42.640 FEAT
< 2010-08-06 15:06:42.703 211-Extended features supported:
< 2010-08-06 15:06:42.703 LANG EN*
< 2010-08-06 15:06:42.703 UTF8
< 2010-08-06 15:06:42.703 AUTH TLS;TLS-C;SSL;TLS-P;
< 2010-08-06 15:06:42.703 PBSZ
< 2010-08-06 15:06:42.703 PROT C;P;
< 2010-08-06 15:06:42.703 CCC
< 2010-08-06 15:06:42.703 HOST
< 2010-08-06 15:06:42.703 SIZE
< 2010-08-06 15:06:42.703 MDTM
< 2010-08-06 15:06:42.703 REST STREAM
< 2010-08-06 15:06:42.703 211 END
> 2010-08-06 15:06:42.703 OPTS UTF8 ON
< 2010-08-06 15:06:42.765 200 OPTS UTF8 command successful - UTF8 encoding now ON.
. 2010-08-06 15:06:42.765 Connected
. 2010-08-06 15:06:42.765 --------------------------------------------------------------------------
. 2010-08-06 15:06:42.765 Using FTP protocol.
. 2010-08-06 15:06:42.765 Doing startup conversation with host.
> 2010-08-06 15:06:42.765 PWD
< 2010-08-06 15:06:42.828 257 "/" is current directory.
. 2010-08-06 15:06:42.828 Getting current directory name.
. 2010-08-06 15:06:42.828 Retrieving directory listing...
> 2010-08-06 15:06:42.828 TYPE A
< 2010-08-06 15:06:42.906 200 Type set to A.
> 2010-08-06 15:06:42.906 PORT 192,168,1,100,14,230
< 2010-08-06 15:06:42.968 200 PORT command successful.
> 2010-08-06 15:06:42.968 LIST
< 2010-08-06 15:06:43.046 150 Opening ASCII mode data connection.
. 2010-08-06 15:06:57.046 Timeout detected.
. 2010-08-06 15:06:57.046 Could not retrieve directory listing
* 2010-08-06 15:06:57.046 (ESshFatal) Lost connection.
* 2010-08-06 15:06:57.046 Timeout detected.
* 2010-08-06 15:06:57.046 Could not retrieve directory listing
* 2010-08-06 15:06:57.046 Opening ASCII mode data connection.
* 2010-08-06 15:06:57.046 Error listing directory '/'.
vbizzy

Guest


I am on a Windows XP computer and the server that I am connecting to is Microsoft-IIS/6.0.
martin
[View user's profile]
Site Admin
Joined: 2002-12-10
Posts: 24530
Location: Prague, Czechia
Can you try using passive mode?
_________________
Martin Prikryl
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