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Topic review

martin

Re: Can You Be More Specific About Support ?

2009-11-10

Angela Edwards wrote:

Are patches available for this version of the software?

You can check version history.

Is there a support call center?

No.

Is it simply a matter of the developer requiring assistance looking up or posting his concern on the support forum?

Yes.

Will there be a time when such questions will no longer be fielded for WinSCP 4; (i.e., will there be a defnitive End-Of-Support-Life (EOSL) for the application?)

Not planned.

Angela Edwards

Can You Be More Specific About Support ?

2009-11-09 23:27

I'm not sure I know what you mean by 'best-effort basis' as regards the support available for WinSCP 4. Are patches available for this version of the software? Is there a support call center? Is it simply a matter of the developer requiring assistance looking up or posting his concern on the support forum? Will there be a time when such questions will no longer be fielded for WinSCP 4; (i.e., will there be a defnitive End-Of-Support-Life (EOSL) for the application?) Hope to hear from you soon!