Connection Failed :: Support Forum

gerrbear
Joined:: 2021-09-21
Posts:: 3
Location:: OH

Connection Failed

2021-09-21 17:58

This week, after using WinSCP for quite a while I received a 'Connection Failed' error. I recently starting using Bitdefender which I thought might be the issue. I checked the rules and added a rule to allow winscp.exe through. This did not fix the issue.
I have checked the following:

1) Bitdefender firewall (allowed rule)
2) Windows firewall (off)
3) I use Chrome and nothing is blocking it that I can locate
4) Checked the forums as best I could

I am at a loss how to fix this issue. Please assist me.

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 40,603
Location:: Prague, Czechia

Re: Connection Failed

2021-09-23

Please post session log file.
Can you connect to that server using any other client using the same protocol? If you can, post its log file too.

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Guest

Reply to Connection Failure

2021-09-24 13:41

1. The log file was not logging. Once I checked the box, here are the results
2. I installed Cyberduck but never used it as honestly I was not sure how to log into it.

. 2021-09-23 13:29:19.350 --------------------------------------------------------------------------
. 2021-09-23 13:29:19.352 WinSCP Version 5.19.2 (Build 11614) (OS 10.0.19043 - Windows 10 Home)
. 2021-09-23 13:29:19.352 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2021-09-23 13:29:19.353 Log level: Normal
. 2021-09-23 13:29:19.353 Local account: LAPTOP-GERRY\gerry
. 2021-09-23 13:29:19.353 Working directory: C:\Program Files (x86)\WinSCP
. 2021-09-23 13:29:19.354 Process ID: 17648
. 2021-09-23 13:29:19.389 Ancestor processes: explorer, ...
. 2021-09-23 13:29:19.390 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe" 
. 2021-09-23 13:29:19.391 Time zone: Current: GMT-4, Standard: GMT-5 (Eastern Standard Time), DST: GMT-4 (Eastern Daylight Time), DST Start: 3/14/2021, DST End: 11/7/2021
. 2021-09-23 13:29:19.392 Login time: Thursday, September 23, 2021 1:29:19 PM
. 2021-09-23 13:29:19.392 --------------------------------------------------------------------------
. 2021-09-23 13:29:19.393 Session name: gfelice@hsmcohio.org (Site)
. 2021-09-23 13:29:19.393 Host name: hsmcohio.org (Port: 21)
. 2021-09-23 13:29:19.393 User name: gfelice (Password: Yes, Key file: No, Passphrase: No)
. 2021-09-23 13:29:19.393 Transfer Protocol: FTP
. 2021-09-23 13:29:19.393 Ping type: Dummy, Ping interval: 30 sec; Timeout: 15 sec
. 2021-09-23 13:29:19.393 Disable Nagle: No
. 2021-09-23 13:29:19.394 Proxy: None
. 2021-09-23 13:29:19.394 Send buffer: 262144
. 2021-09-23 13:29:19.394 UTF: Auto
. 2021-09-23 13:29:19.394 FTPS: None [Client certificate: No]
. 2021-09-23 13:29:19.394 FTP: Passive: Yes [Force IP: Auto]; MLSD: Auto [List all: Auto]; HOST: Auto
. 2021-09-23 13:29:19.394 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2021-09-23 13:29:19.394 Cache directory changes: Yes, Permanent: Yes
. 2021-09-23 13:29:19.394 Recycle bin: Delete to: No, Overwritten to: No, Bin path: 
. 2021-09-23 13:29:19.395 Timezone offset: 0h 0m
. 2021-09-23 13:29:19.395 --------------------------------------------------------------------------
. 2021-09-23 13:29:19.509 Connecting to hsmcohio.org ...
. 2021-09-23 13:29:19.509 Connection failed.
* 2021-09-23 13:29:19.620 (EFatal) Connection failed.
* 2021-09-23 13:29:19.620 Connection failed.
. 2021-09-23 13:43:46.494 --------------------------------------------------------------------------
. 2021-09-23 13:43:46.503 WinSCP Version 5.19.2 (Build 11614) (OS 10.0.19043 - Windows 10 Home)
. 2021-09-23 13:43:46.503 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2021-09-23 13:43:46.504 Log level: Normal
. 2021-09-23 13:43:46.504 Local account: LAPTOP-GERRY\gerry
. 2021-09-23 13:43:46.504 Working directory: C:\Program Files (x86)\WinSCP
. 2021-09-23 13:43:46.504 Process ID: 19452
. 2021-09-23 13:43:46.541 Ancestor processes: explorer, ...
. 2021-09-23 13:43:46.543 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe" 
. 2021-09-23 13:43:46.543 Time zone: Current: GMT-4, Standard: GMT-5 (Eastern Standard Time), DST: GMT-4 (Eastern Daylight Time), DST Start: 3/14/2021, DST End: 11/7/2021
. 2021-09-23 13:43:46.544 Login time: Thursday, September 23, 2021 1:43:46 PM
. 2021-09-23 13:43:46.544 --------------------------------------------------------------------------
. 2021-09-23 13:43:46.544 Session name: gfelice@hsmcohio.org (Site)
. 2021-09-23 13:43:46.544 Host name: hsmcohio.org (Port: 21)
. 2021-09-23 13:43:46.545 User name: gfelice (Password: Yes, Key file: No, Passphrase: No)
. 2021-09-23 13:43:46.545 Transfer Protocol: FTP
. 2021-09-23 13:43:46.545 Ping type: Dummy, Ping interval: 30 sec; Timeout: 15 sec
. 2021-09-23 13:43:46.545 Disable Nagle: No
. 2021-09-23 13:43:46.545 Proxy: None
. 2021-09-23 13:43:46.545 Send buffer: 262144
. 2021-09-23 13:43:46.545 UTF: Auto
. 2021-09-23 13:43:46.545 FTPS: None [Client certificate: No]
. 2021-09-23 13:43:46.546 FTP: Passive: Yes [Force IP: Auto]; MLSD: Auto [List all: Auto]; HOST: Auto
. 2021-09-23 13:43:46.546 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2021-09-23 13:43:46.546 Cache directory changes: Yes, Permanent: Yes
. 2021-09-23 13:43:46.546 Recycle bin: Delete to: No, Overwritten to: No, Bin path: 
. 2021-09-23 13:43:46.546 Timezone offset: 0h 0m
. 2021-09-23 13:43:46.546 --------------------------------------------------------------------------
. 2021-09-23 13:43:46.664 Connecting to hsmcohio.org ...
. 2021-09-23 13:43:46.728 Connection failed.

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