automatic reconnect feature appears to be broken :: Support Forum

pfeldman
Joined:: 2016-01-03
Posts:: 2

automatic reconnect feature appears to be broken

2016-01-04 07:46

There is a preferences setting that says "Automatically reconnect session, if it breaks while idle". I've set the reconnect interval to 9 seconds, but the application never reconnects. Please advise.

Phillip
https://phillipmfeldman.org/

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 32,929
Location:: Prague, Czechia

Re: automatic reconnect feature appears to be broken

2016-01-04

Please attach a full log file showing the problem (using the latest version of WinSCP) and some screenshots.

To generate log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

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pfeldman
Joined:: 2016-01-03
Posts:: 2

Re: automatic reconnect feature appears to be broken

2016-01-04 22:36

martin wrote:

Please attach a full log file showing the problem (using the latest version of WinSCP) and some screenshots.

To generate log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

Since there is no specific operation that causes the error, I'm unsure how to comply with the above instructions.

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