losing connection repeatedly

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T2017
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losing connection repeatedly

the ftp is connected and working and then randomly, and consistently throughout the day an error message pops up saying LOST CONNECTION and in the error message field it says "Disconnected from server
No-transfer-time exceeded. Closing control connection."

Why is this happening? How can I get it to stay connected, and not continue to discontect and attempt reconnction? Is there a number to contact, so much easier than forums.

Thanks in advance for any help

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martin
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Re: losing connection repeatedly

What protocol? Please attach a full session log file showing the problem (using the latest version of WinSCP).

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

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