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| 2016-04-06 | 2016-04-06 | ||
| no summary (103.228.44.221) (hidden) | Restored revision 1456650451. Undoing revisions 1459920735, 1459921841. (Petr) (hidden) | ||
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| See [[sftp_codes|SFTP status/error codes]]. | See [[sftp_codes|SFTP status/error codes]]. | ||
| + | ===== [[unexpected_close]] Server unexpectedly closed network connection ===== | ||
| + | ==== While Connecting ==== | ||
| + | If you get this error message while connecting to your server, it is most usually caused by the server not being able to run some process necessary to support your session. Always try to connect with another SSH (SFTP) client to find, if it is server or client related problem. | ||
| + | |||
| + | Possibilities are: | ||
| + | * Shell. | ||
| + | * Your account may not be allowed to start a shell at all. With some servers (like OpenSSH or Sun SSH), you may need to be allowed to start a shell, even if using SFTP protocol. | ||
| + | * Also some servers refuse to start a shell if your password has expired or your account was terminated. | ||
| + | * Some shells do not work with non-interactive sessions. The same is true for some configurations (or profiles used) for otherwise working shells. This commonly exhibits with [[scp|SCP protocol]] with associated error message [[message_startup_message|"Error skipping startup message. Your shell is probably incompatible with the application (BASH is recommended)."]] Try to force ''bash'' shell explicitly on //[[ui_login_scp|SCP/Shell page]]// of Advanced Site Settings dialog. Using [[sftp|SFTP protocol]] instead of SCP is another option. | ||
| + | * OpenSSH server may fail to start shell when chroot is configured, but not possible (e.g. due to group writeable permissions to chroot directory). | ||
| + | * Some environments require specific permissions (e.g. 755) to files like ''.profile'' or ''.bashrc''. | ||
| + | * SFTP server. | ||
| + | * Your account may not be able to start SFTP server binary (e.g. ''/bin/sftp-server'') or the binary is not present on your server. | ||
| + | * Your SSH server may also lack the SFTP subsystem. | ||
| + | * SSH server: | ||
| + | * Your SSH server, particularly OpenSSH, may not be able to access the server key files, due to an incorrect permissions. | ||
| + | |||
| + | ==== In a Middle of Session ==== | ||
| + | If you get this error message in a middle of the session, it is usually caused by some fatal error on server. The server error may possibly be initiated by error on client (WinSCP) side. | ||
| + | |||
| + | In both cases check log file of your server to see an actual reason, it closed connection for. | ||
| + | |||
| + | If the problem repeats, try turning off //[[ui_login_connection|Optimize connection buffer size]]//. | ||
| ===== [[disconnected]] Disconnected from server ===== | ===== [[disconnected]] Disconnected from server ===== | ||