Differences
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| 2017-08-16 | 2019-03-28 | ||
| need exact times and file names (martin) | it's "File Explorer" now (martin) | ||
| Line 9: | Line 9: | ||
| * Reproduce the problem you are having. Please use the most simple scenario for that. Avoid doing any operation with WinSCP that is not strictly necessary to make the problem reproduce. | * Reproduce the problem you are having. Please use the most simple scenario for that. Avoid doing any operation with WinSCP that is not strictly necessary to make the problem reproduce. | ||
| * Close WinSCP. | * Close WinSCP. | ||
| - | * Windows Explorer will open with the trace file selected. Open the context menu of the trace file (using right-click) and select //Send to > Compressed (zipped) folder//. | + | * Windows File Explorer will open with the trace file selected. Open the context menu of the trace file (using right-click) and select //Send to > Compressed (zipped) folder//. |
| * Email the zipped trace file back to us. | * Email the zipped trace file back to us. | ||
| * Include a regular [[logging|session log]] too (unless the problem is GUI related only). | * Include a regular [[logging|session log]] too (unless the problem is GUI related only). | ||
| Line 16: | Line 16: | ||
| ===== Advanced Instructions ===== | ===== Advanced Instructions ===== | ||
| - | * If the Windows Explorer does not open with the trace file, locate it manually in the same folder, where you have extracted the ''winscp.exe'' executable to. The trace file has a name like ''winscpXXXXtrace.log''. | + | * If the Windows File Explorer does not open with the trace file, locate it manually in the same folder, where you have extracted the ''winscp.exe'' executable to. The trace file has a name like ''winscpXXXXtrace.log''. |
| * If your scenario involves using ''[[executables#winscp.com|winscp.com]]'', another trace file is created as ''consoleXXXXtrace.log''. | * If your scenario involves using ''[[executables#winscp.com|winscp.com]]'', another trace file is created as ''consoleXXXXtrace.log''. | ||
| * If you do not want to send the trace file(s) via email, we can setup a storage with SFTP access for you easily. Let us know. | * If you do not want to send the trace file(s) via email, we can setup a storage with SFTP access for you easily. Let us know. | ||