Differences
This shows you the differences between the selected revisions of the page.
| 2006-05-08 | 2007-04-04 | ||
| this forum => support forum (martin) | 4.0 ftp (martin) | ||
| Line 9: | Line 9: | ||
| When posting your request for support or reporting bug, please include as much of the following information as you know: | When posting your request for support or reporting bug, please include as much of the following information as you know: | ||
| * Version of WinSCP you are using. | * Version of WinSCP you are using. | ||
| - | * Transfer protocol (SFTP/SCP). For SFTP include also the protocol version (if you ever succeeded to login). You can see it in [[ui_fsinfo|Server/protocol information dialog]] as %%"SFTP (vX)"%%. | + | * Transfer protocol (SFTP, FTP or SCP). For SFTP include also the protocol version (if you ever succeeded to login). You can see it in [[ui_fsinfo|Server/protocol information dialog]] as %%"SFTP-X"%%. |
| * [[interfaces|Interface style]] you are using (Norton commander or Explorer-style). | * [[interfaces|Interface style]] you are using (Norton commander or Explorer-style). | ||
| * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. If the error message includes an additional information (there is //More// button), include them too. They are usually very important. Also check list of [[messages|common error messages]]. | * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. If the error message includes an additional information (there is //More// button), include them too. They are usually very important. Also check list of [[messages|common error messages]]. | ||