Differences
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| 2008-06-10 | 2009-03-01 | ||
| grammar (martin) | logging (martin) | ||
| Line 14: | Line 14: | ||
| * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. If the error message includes an additional information (there is //More// button), include them too. They are usually very important. Also check list of [[messages|common error messages]]. | * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. If the error message includes an additional information (there is //More// button), include them too. They are usually very important. Also check list of [[messages|common error messages]]. | ||
| * Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. | * Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. | ||
| - | * If possible you may also include log file with error reports. See //[[ui_login_logging|Logging tab]]// of Login dialog to turn on logging to file. Then login and do the operation and only the operation that causes the error. Then include the content of the log file in the post (if it is not too long). You may also mail me the log file, however please still post the support request to the support forum, only with notice that you have mailed the log. Note that the passwords ARE NOT stored to log file. | + | * If possible you may also include log file with error reports. Turn on [[logging|logging]] to file. Then login and do the operation and only the operation that causes the error. Then include the content of the log file in the post (if it is not too long). You may also mail me the log file, however please still post the support request to the support forum, only with notice that you have mailed the log. Note that the passwords ARE NOT stored to log file. |
| Register on the forum before you post. I may be able to deal with your issue only after some time, so I would appreciate if I have a contact to you. | Register on the forum before you post. I may be able to deal with your issue only after some time, so I would appreciate if I have a contact to you. | ||
| Thanks. | Thanks. | ||