Differences
This shows you the differences between the selected revisions of the page.
| 2009-03-06 | 2009-04-28 | ||
| 4.2 no more button (martin) | troubleshooting (martin) | ||
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| - | ====== How to Effectively Report Bug or Ask for Support ====== | + | ====== Reporting Bug or Asking for Support ====== |
| - | Before [[this>../../forum/posting.php?mode=newtopic&f=2|posting your support request]]: | + | ===== Help Yourself ===== |
| - | ··* PLEASE, try to find solution in [[faq|F.A.Q]] or in [[start|documentation]]. Use //Search// box on the right, | + | First, try to [[troubleshooting|troubleshoot your issue yourself]]. |
| - | ··* If you are getting an error message, check list of [[messages|common error messages]]. | + | ===== How to Effectively Report Bug or Ask for Support ===== |
| - | * Try to find a solution in support forum. Again, use //Search// box on the right, this time check //Whole site//. | + | When [[this>../../forum/posting.php?mode=newtopic&f=2|posting your request for support or reporting bug]], please include as much of the following information as you know: |
| - | ··* If you are posting error report, first try to reproduce the problem with [[this>../download.php|the latest release]]. You may also see [[history|the version history]] to check whether it has been fixed already. | + | |
| - | * If you wonder why some feature of WinSCP is not not available (is disabled/grayed), check documentation of respective dialog box (use //Help// button). | + | |
| - | ··* If the server refuses to accept your connection or drops the connection suddenly, you should better check the server (e.g. its log file) first to find out the reason. Contact the server administrator if you cannot check the server yourself. | + | |
| - | + | ||
| - | When posting your request for support or reporting bug, please include as much of the following information as you know: | + | |
| * Version of WinSCP you are using (you should be using the latest version if possible). | * Version of WinSCP you are using (you should be using the latest version if possible). | ||
| * Transfer protocol (SFTP, FTP or SCP). For SFTP include also the protocol version (if you ever succeeded to login). You can see it in [[ui_fsinfo|Server/protocol information dialog]] as %%"SFTP-X"%%. | * Transfer protocol (SFTP, FTP or SCP). For SFTP include also the protocol version (if you ever succeeded to login). You can see it in [[ui_fsinfo|Server/protocol information dialog]] as %%"SFTP-X"%%. | ||