Differences
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| 2009-04-28 | 2009-05-06 | ||
| troubleshooting (martin) | missing are (martin) | ||
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| ===== Help Yourself ===== | ===== Help Yourself ===== | ||
| First, try to [[troubleshooting|troubleshoot your issue yourself]]. | First, try to [[troubleshooting|troubleshoot your issue yourself]]. | ||
| + | |||
| ===== How to Effectively Report Bug or Ask for Support ===== | ===== How to Effectively Report Bug or Ask for Support ===== | ||
| When [[this>../../forum/posting.php?mode=newtopic&f=2|posting your request for support or reporting bug]], please include as much of the following information as you know: | When [[this>../../forum/posting.php?mode=newtopic&f=2|posting your request for support or reporting bug]], please include as much of the following information as you know: | ||
| Line 9: | Line 10: | ||
| * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. Also check list of [[messages|common error messages]]. | * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. Also check list of [[messages|common error messages]]. | ||
| * Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. | * Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. | ||
| - | * If your problems relates to interaction with remote server, please post a full log file showing the problem. To generate log file, enable [[logging]], log in to your server and do the operation and only the operation that causes the error. For posting extensive logs you may use [[http://pastebin.com/|pastebin]] or similar application. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you may email it to me. You will find my address (if you log in) in my [[http://winscp.net/forum/profile.php?mode=viewprofile&u=2|forum profile]]. Please include link back to this topic in your email. Also note in this topic that you have emailed the log. | + | * If your problems relates to interaction with remote server, please post a full log file showing the problem. To generate log file, enable [[logging]], log in to your server and do the operation and only the operation that causes the error. For posting extensive logs you may use [[http://pastebin.com/|pastebin]] or similar application. Note that passwords and passphrases are not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you may email it to me. You will find my address (if you log in) in my [[http://winscp.net/forum/profile.php?mode=viewprofile&u=2|forum profile]]. Please include link back to this topic in your email. Also note in this topic that you have emailed the log. |
| Register on the forum before you post. I may be able to deal with your issue only after some time, so I would appreciate if I have a contact to you. | Register on the forum before you post. I may be able to deal with your issue only after some time, so I would appreciate if I have a contact to you. | ||
| Thanks. | Thanks. | ||