Differences
This shows you the differences between the selected revisions of the page.
| 2009-05-06 | 2009-05-06 | ||
| windows version (martin) | example report (martin) | ||
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| ===== How to Effectively Report Bug or Ask for Support ===== | ===== How to Effectively Report Bug or Ask for Support ===== | ||
| - | When [[this>../../forum/posting.php?mode=newtopic&f=2|posting your request for support or reporting bug]], please include as much of the following information as you know: | + | When [[this>../../forum/posting.php?mode=newtopic&f=2|posting your request for support or reporting bug]], please include as much of the following information as you know. If you do not know some of these information or if you suppose that some are irrelevant for the issue, please mention that as well. |
| * Version of WinSCP you are using (you should be using the latest version if possible). | * Version of WinSCP you are using (you should be using the latest version if possible). | ||
| * If the problem started to occur after upgrade, mention the last version of WinSCP which was working for you((Even better would be if you can try to install all intermediate versions (if any) to find exact version of WinSCP that instruduced the problem.)). | * If the problem started to occur after upgrade, mention the last version of WinSCP which was working for you((Even better would be if you can try to install all intermediate versions (if any) to find exact version of WinSCP that instruduced the problem.)). | ||
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| [[this>../../forum/profile.php?mode=register|Register on the forum]] before you post. I may be able to deal with your issue only after some time, so I would appreciate if I have a contact to you. | [[this>../../forum/profile.php?mode=register|Register on the forum]] before you post. I may be able to deal with your issue only after some time, so I would appreciate if I have a contact to you. | ||
| + | ===== Example of Bug Report ===== | ||
| + | > Subject: **Open session in new window** | ||
| + | > | ||
| + | > While session is opened and the main window is shown, hold //Shift// and click on a saved session (in //Session > Saved Sessions// menu) in subfolder in order to open the session in new window. | ||
| + | > It does not work. | ||
| + | > Instead error message pops up saying: "Host does not exist". | ||
| + | > | ||
| + | > Using WinSCP 4.1.4 with "Commander" interface on Windows XP SP3. | ||
| + | > | ||
| + | > It happens for any stored session in subfolder, regardless of protocol or server. So I'm not attaching session log file as it seems irrelevant. | ||