Differences
This shows you the differences between the selected revisions of the page.
| 2009-05-07 | 2009-11-25 | ||
| case (martin) | wording (martin) | ||
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| * Software of the server you are connecting too (if you can get this information). | * Software of the server you are connecting too (if you can get this information). | ||
| * For [[scripting|scripting/automation]]-related issues, include your full script, command-line you use to run WinSCP, and output you see on WinSCP console. | * For [[scripting|scripting/automation]]-related issues, include your full script, command-line you use to run WinSCP, and output you see on WinSCP console. | ||
| - | * If your problems relates to interaction with remote server, please post a full log file showing the problem. To generate log file, enable [[logging]], log in to your server and do the operation and only the operation that causes the error. For posting extensive logs you may use [[http://pastebin.com/|pastebin]] or similar application. Note that passwords and passphrases are not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you may email it to me. Though still you need to first post on the support forum, just mention that you are doing to email the log. Otherwise your email will be ignored. Please include link back to your post in your email. You will find my address (if you log in) in my [[this>../../forum/profile.php?mode=viewprofile&u=2|forum profile]]. | + | * If your problems relates to interaction with remote server, please post a full log file showing the problem. To generate log file, enable [[logging]], log in to your server and do the operation and only the operation that causes the error. For posting extensive logs you may use [[http://pastebin.com/|pastebin]] or similar website. Note that passwords and passphrases are not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you may email it to me. Though still you need to first post on the support forum, just mention that you are doing to email the log. Otherwise your email will be ignored. Please include link back to your post in your email. You will find my address (if you log in) in my [[this>../../forum/profile.php?mode=viewprofile&u=2|forum profile]]. |
| [[this>../../forum/profile.php?mode=register|Register on the forum]] before you post. I may be able to deal with your issue only after some time, so I would appreciate if I have a contact to you. | [[this>../../forum/profile.php?mode=register|Register on the forum]] before you post. I may be able to deal with your issue only after some time, so I would appreciate if I have a contact to you. | ||