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| 2009-12-03 | 2009-12-03 | ||
| no summary (63.87.154.251) (hidden) | Restored revision 1259187209. Undoing revision 1259796668. (martin) (hidden) | ||
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| First, try to [[troubleshooting|troubleshoot your issue yourself]]. | First, try to [[troubleshooting|troubleshoot your issue yourself]]. | ||
| - | Hello | + | ===== How to Effectively Report Bug or Ask for Support ===== |
| + | When [[this>../../forum/posting.php?mode=newtopic&f=2|posting your request for support or reporting bug]], please include as much of the following information as you know. If you do not know some of these information or if you suppose that some are irrelevant for the issue, please mention that as well. | ||
| + | * Version of WinSCP you are using (you should be using the latest version if possible). | ||
| + | * If the problem started to occur after upgrade, mention the last version of WinSCP which was working for you((Even better would be if you can try to install all intermediate versions (if any) to find exact version of WinSCP that introduced the problem.)). | ||
| + | * Version of Microsoft Windows you are running WinSCP on. | ||
| + | * Transfer protocol (SFTP, FTP or SCP). For SFTP include also the protocol version (if you ever succeeded to login). You can see it in [[ui_fsinfo|Server/protocol information dialog]] as %%"SFTP-X"%%. | ||
| + | * Mention if you use GUI or [[scripting|scripting/automation]]. If you use GUI, specify [[interfaces|interface style]] you are using (Commander or Explorer). | ||
| + | * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. Also check list of [[messages|common error messages]]. | ||
| + | * Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. | ||
| + | * Software of the server you are connecting too (if you can get this information). | ||
| + | * For [[scripting|scripting/automation]]-related issues, include your full script, command-line you use to run WinSCP, and output you see on WinSCP console. | ||
| + | * If your problems relates to interaction with remote server, please post a full log file showing the problem. \\ To generate log file, enable [[logging]], log in to your server and do the operation and only the operation that causes the error. \\ For posting extensive logs you may use [[http://pastebin.com/|pastebin]] or similar website. \\ Note that passwords and passphrases are not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). \\ If you do not want to post the log publicly, you may email it to me. Though still you need to first post on the support forum, just mention that you are going to email the log. Otherwise your email will be ignored. Please include link back to your post in your email. You will find my address (if you log in) in my [[this>../../forum/profile.php?mode=viewprofile&u=2|forum profile]]. | ||
| - | ············I created a package to do a sftp using winscp application. The package runs well when i do it manually. however if i schedule a job in MS SQL server it throws me the following error | + | [[this>../../forum/profile.php?mode=register|Register on the forum]] before you post. I may be able to deal with your issue only after some time, so I would appreciate if I have a contact to you. |
| - | + | ||
| - | Message | + | |
| - | Executed as user: NAROOT\svc_sql3_agent. Microsoft (R) SQL Server Execute Package Utility | + | |
| - | Version 10.0.2531.0 for 32-bit Copyright (C) Microsoft Corp 1984-2005. All rights reserved. | + | |
| - | Started: 5:01:40 PM Error: 2009-12-02 17:01:41.24 Code: 0xC0029153 | + | |
| - | Source: Execute Process Task Execute Process Task Description: File/Process "WinSCP.com" does not exist in directory | + | |
| - | "I:\Metrics\Operating\VOTC\Fedex\WinSCP". End Error Error: 2009-12-02 17:01:41.24 Code: 0xC0024107 | + | |
| - | Source: Execute Process Task Description: There were errors during task validation. | + | |
| - | End Error DTExec: The package execution returned DTSER_FAILURE (1). | + | |
| - | Started: 5:01:40 PM Finished: 5:01:41 PM Elapsed: 0.952 seconds. The package execution failed. The step failed. | + | |
| - | + | ||
| - | The point is the application resides in that directory and i can still run the package by right clicking on it. Just that schedule job fails | + | |
| ===== Example of Bug Report ===== | ===== Example of Bug Report ===== | ||
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| > | > | ||
| > Using WinSCP 4.0.7 on Windows 2000. | > Using WinSCP 4.0.7 on Windows 2000. | ||
| + | |||