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| 2012-05-15 | 2012-05-15 | ||
| no summary (190.42.110.15) (hidden) | Restored revision 1331576853. Undoing revision 1337105224. (martin) (hidden) | ||
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| - | Hoy más que nunca las empresas necesitan de encuestas remuneradas para tener información de sus consumidores, y saber que estrategias de mercadeo, producción, cambios en sus productos o servicios necesitan implementar. | + | ====== Reporting Bug or Asking for Support ====== |
| + | ===== Help Yourself ===== | ||
| + | First, try to [[troubleshooting|troubleshoot your issue yourself]]. | ||
| - | Encuestas remuneradas, que esas empresas te paguen por hacerlo es real, ya que como te mencione anteriormente las empresas necesitan una retroalimentación con sus consumidores, quieren saber si sus productos tienen aceptación, si son bien recibidos, agradables, desagradables para el consumidor. | + | ===== How to Effectively Report Bug or Ask for Support ===== |
| - | En Donde Entran Las Encuestas Remuneradas? | + | When [[this>../../forum/posting.php?mode=newtopic&f=2|posting your request for support or reporting bug]], please include as much of the following information as you know. If you do not know some of these information or if you suppose that some are irrelevant for the issue, please mention that as well. |
| + | * Version of WinSCP you are using (you should be using the latest version if possible). | ||
| + | * If the problem started to occur after upgrade, mention the last version of WinSCP which was working for you((Even better would be if you can try to install all intermediate versions (if any) to find exact version of WinSCP that introduced the problem.)). | ||
| + | * Version of Microsoft Windows you are running WinSCP on. | ||
| + | * Transfer protocol (SFTP, FTP or SCP). For SFTP include also the protocol version (if you ever succeeded to login). You can see it in [[ui_fsinfo|Server/protocol information dialog]] as %%"SFTP-X"%%. | ||
| + | * Mention if you use GUI or [[scripting|scripting/automation]]. If you use GUI, specify [[interfaces|interface style]] you are using (Commander or Explorer). | ||
| + | * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. Also check list of [[messages|common error messages]]. | ||
| + | ··* Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. | ||
| + | * Software of the server you are connecting too (if you can get this information). | ||
| + | * For [[scripting|scripting/automation]]-related issues, include your full script, command-line you use to run WinSCP, and output you see on WinSCP console. | ||
| + | * If your problems relates to interaction with remote server, please post a full log file showing the problem. \\ To generate log file, enable [[logging|session logging]], log in to your server and do the operation and only the operation that causes the error. \\ For posting extensive logs you may use [[http://pastebin.com/|pastebin]] or similar website. \\ Note that passwords and passphrases are not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). \\ If you do not want to post the log publicly, you may email it to me. Though still you need to first post on the support forum, just mention that you are going to email the log. Otherwise your email will be ignored. Please include link back to your post in your email. You will find my address (if you log in) in my [[this>../../forum/profile.php?mode=viewprofile&u=2|forum profile]]. | ||
| - | Las empresas buscan la opinión de nosotros los futuros consumidores. Ahí es donde entran en juego las encuestas remuneradas. | + | [[this>../../forum/profile.php?mode=register|Register on the forum]] before you post. I may be able to deal with your issue only after some time, so I would appreciate if I have a contact to you. |
| - | Pero por qué una empresa necesitaría de estas encuestas remuneradas. El mercado y la competencia es grande y recolectando información de sus consumidores día a día, pueden estar a la altura de sus necesidades y ser agradables y buscados por sus consumidores y futuros consumidores. Pero rellenar encuestas no es un servicio gratuito, así como tu tiempo tampoco lo es. Ahí es donde surge la magia para ambas partes, la empresa necesita esa información y tú necesitas generar ingresos. | + | ===== Example of Bug Report ===== |
| + | > Subject: **Open session in new window** | ||
| + | > | ||
| + | > While session is opened and the main window is shown, hold //Shift// and click on a saved session (in //Session > Saved Sessions// menu) in subfolder in order to open the session in new window. | ||
| + | > It does not work. | ||
| + | > Instead error message pops up saying: "Host does not exist". | ||
| + | > | ||
| + | > Using WinSCP 4.1.4 with "Commander" interface on Windows XP SP3. | ||
| + | > | ||
| + | > It happens for any stored session in subfolder, regardless of protocol or server. So I'm not posting session log file as it seems irrelevant. | ||
| + | · | ||
| - | Esto se convierte en encuestas remuneradas que la empresa paga en dinero en efectivo, puntos, cheques o canjes para ganar premios. | + | ===== Example of Support Request for Scripting ===== |
| - | + | > Subject: **Trouble setting server timeout via command line** | |
| - | Pero como de todo hay en el mercado. Lo más difícil es saber cuales en realidad son encuestas remuneradas verdaderas y evitar aquellas empresas que te estafan. | + | > |
| - | + | > I have a client with a slow FTP server, it takes 25 seconds or so to connect. Whenever I attempt to add the ''-timeout=xxx'' switch to the end of my ''open'' command, WinSCP just bails out. No session log file is even created. If I remove the ''-timeout'' switch, it connects. | |
| - | Algunas compañías te ofrecen las encuestas remuneradas y luego se desaparecen y no te pagan, pero hoy en día esto es fácil de evitar. | + | > |
| - | + | > Here is the command line:\\ | |
| - | Varias personas han recopilado listados de empresas que ofrecen encuestas remuneradas y estas listas son vendidas por la web. Pero acuérdate es dinero seguro, de nada serviría llenar encuestas remuneradas y al final no ganar ni un centavo, perderías tu tiempo, te ilusionarías y al final seria una gran decepción. | + | > ''winscp.exe /console /script=test.txt /log=log.txt'' |
| - | Comienza a Ganar Dinero con Encuestas Remuneradas HOY! | + | > |
| + | > Here is the script:\\ | ||
| + | > ''option batch abort''\\ | ||
| + | > ''option confirm off''\\ | ||
| + | > ''open user:pass@site -timeout=60''\\ | ||
| + | > ''option transfer binary''\\ | ||
| + | > ''get *05152008*''\\ | ||
| + | > ''close''\\ | ||
| + | > ''exit'' | ||
| + | > | ||
| + | > After running the script I get following in console:\\ | ||
| + | > ''batch abort''\\ | ||
| + | > ''confirm off''\\ | ||
| + | > ''Too many parameters for command 'open'.'' | ||
| + | > | ||
| + | > Using WinSCP 4.0.7 on Windows 2000. | ||