Differences
This shows you the differences between the selected revisions of the page.
| 2015-11-03 | 2015-12-16 | ||
| screenr is closing next week (martin) | 5.8 storing passwords in log (martin) | ||
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| * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. Also check list of [[messages|common error messages]]. | * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. Also check list of [[messages|common error messages]]. | ||
| * Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. \\ Particularly, if the problem relates to user interface, consider recording your steps or even full video. E.g. using [[http://windows.microsoft.com/is-is/windows7/how-do-i-use-problem-steps-recorder|Steps Recorder]] in Windows 7 or newer((To start Problem Steps Recorder in Windows 7, go to //Start// menu and type ''psr'' into a search field. To start Steps Recorder in Windows 10 and 8, type ''psr'' into //Search Windows// box.)) &win7 &win8 &win10 or [[http://recordit.co/|Recordit]] or similar service. | * Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. \\ Particularly, if the problem relates to user interface, consider recording your steps or even full video. E.g. using [[http://windows.microsoft.com/is-is/windows7/how-do-i-use-problem-steps-recorder|Steps Recorder]] in Windows 7 or newer((To start Problem Steps Recorder in Windows 7, go to //Start// menu and type ''psr'' into a search field. To start Steps Recorder in Windows 10 and 8, type ''psr'' into //Search Windows// box.)) &win7 &win8 &win10 or [[http://recordit.co/|Recordit]] or similar service. | ||
| - | * If your problems relates to interaction with remote server, please post a full log file showing the problem. \\ To generate log file, enable [[logging|session logging]], log in to your server and do the operation and only the operation that causes the error. \\ Always attach your log to the post as a file, never paste the log into post text. When posting extensive logs please compress them before attaching. \\ Note that passwords and passphrases are not stored in the log.((Unless specified on [[commandline|command-line]].)) You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). \\ If you do not want to post the log publicly, you can mark the attachment as private. | + | * If your problems relates to interaction with remote server, please post a full log file showing the problem. \\ To generate log file, enable [[logging|session logging]], log in to your server and do the operation and only the operation that causes the error. \\ Always attach your log to the post as a file, never paste the log into post text. When posting extensive logs please compress them before attaching. \\ Note that passwords and passphrases are not stored in the log.((In the current stable release, password specified on [[commandline|command-line]] are stored. In the current beta release, this is fixed.&beta)) You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). \\ If you do not want to post the log publicly, you can mark the attachment as private. |
| * For [[scripting|scripting/automation]]-related issues, include your full script, command-line you use to run WinSCP, and output you see on WinSCP console. | * For [[scripting|scripting/automation]]-related issues, include your full script, command-line you use to run WinSCP, and output you see on WinSCP console. | ||