Differences
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| reporting 2018-11-19 | reporting 2024-05-24 (current) | ||
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| * Mention if you use GUI or [[scripting|scripting/automation]]. If you use %%GUI%%, specify [[interfaces|interface style]] you are using (Commander or Explorer). | * Mention if you use GUI or [[scripting|scripting/automation]]. If you use %%GUI%%, specify [[interfaces|interface style]] you are using (Commander or Explorer). | ||
| * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. Also check list of [[messages|common error messages]]. | * If you experience an error, include full error message. You may use ''Ctrl+C'' to copy the message, then paste it (''Ctrl+V'') to the post. Also check list of [[messages|common error messages]]. | ||
| - | * Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. \\ Particularly, if the problem relates to user interface, consider recording your steps or even full video. E.g. using [[https://blogs.msdn.microsoft.com/patricka/2010/01/04/using-the-secret-windows-7-problem-steps-recorder-to-create-step-by-step-screenshot-documents/|Steps Recorder]] in Windows 7 or newer((To start Problem Steps Recorder, type ''psr'' into a Windows search box or //Start// menu.)) &win7 &win8 &win10 or //[[https://support.microsoft.com/en-ca/help/4027180/windows-10-record-a-game-clip-with-game-bar|Start recording]]// function of Game bar in Windows 10((To open Game bar, press ''Win+G'' and check //Yes, this is a game//. To undo, click //Settings// in Game bar and uncheck //Remember this as a game//.)) &win10 or [[http://recordit.co/|Recordit]] or similar service. | + | * Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. \\ Particularly, if the problem relates to user interface, consider ==recording== your steps or even full video. E.g. using //[[https://support.microsoft.com/en-us/windows/record-a-game-clip-on-your-pc-with-game-bar-2f477001-54d4-1276-9144-b0416a307f3c|Start recording]]// function of Game bar in Windows 11 and Windows 10((To open Game bar, press ''Win+G''.)) &win10 &win11 or [[https://learn.microsoft.com/en-us/archive/blogs/patricka/using-the-secret-windows-7-problem-steps-recorder-to-create-step-by-step-screenshot-documents|Steps Recorder]] in Windows 7 or newer((To start Problem Steps Recorder, type ''psr'' into a Windows search box or //Start// menu.)) &win7 &win8 &win10 or similar service. |
| * If your problems relates to interaction with remote server, please post a full log file showing the problem. \\ To generate log file, enable [[logging|session logging]], log in to your server and do the operation and only the operation that causes the error. \\ Always attach your log to the post as a file, never paste the log into post text. When posting extensive logs please compress them before attaching. \\ Note that passwords and passphrases are not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). \\ If you do not want to post the log publicly, you can mark the attachment as private. | * If your problems relates to interaction with remote server, please post a full log file showing the problem. \\ To generate log file, enable [[logging|session logging]], log in to your server and do the operation and only the operation that causes the error. \\ Always attach your log to the post as a file, never paste the log into post text. When posting extensive logs please compress them before attaching. \\ Note that passwords and passphrases are not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). \\ If you do not want to post the log publicly, you can mark the attachment as private. | ||
| * For [[scripting|scripting/automation]]-related issues, include your full script, command-line you use to run WinSCP, and output you see on WinSCP console. | * For [[scripting|scripting/automation]]-related issues, include your full script, command-line you use to run WinSCP, and output you see on WinSCP console. | ||
| Line 20: | Line 20: | ||
| > Subject: **Open session in new window** | > Subject: **Open session in new window** | ||
| > | > | ||
| - | > While session is opened and the main window is shown, hold //Shift// and click on a saved session (in //Session > Saved Sessions// menu) in subfolder in order to open the session in new window. | + | > While a session is opened and the main window is shown, hold down the ''Shift'' key and click on a stored site ·(in //Session > Sites// menu) in a subfolder in order to open the session in a new window. |
| > It does not work. | > It does not work. | ||
| - | > Instead error message pops up saying: "Host does not exist". | + | > Instead, an error message pops up saying: //"Host does not exist"//. |
| > | > | ||
| - | > Using WinSCP 4.1.4 with "Commander" interface on Windows XP SP3. | + | > Using WinSCP 5.15 with "Commander" interface on Windows 10 1809. |
| - | >· | + | > |
| - | > It happens for any stored session in subfolder, regardless of protocol or server. So I'm not posting session log file as it seems irrelevant. | + | > It happens for any stored site in a subfolder, regardless of a protocol or a server. So I'm not posting a session log file, as it seems irrelevant. |
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| > I have a client with a slow FTP server, it takes 25 seconds or so to connect. Whenever I attempt to add the ''-timeout=xxx'' switch to the end of my ''open'' command, WinSCP just bails out. No session log file is even created. If I remove the ''-timeout'' switch, it connects. | > I have a client with a slow FTP server, it takes 25 seconds or so to connect. Whenever I attempt to add the ''-timeout=xxx'' switch to the end of my ''open'' command, WinSCP just bails out. No session log file is even created. If I remove the ''-timeout'' switch, it connects. | ||
| > | > | ||
| - | > Here is the command line:\\ | + | > Here is the command line:<code> |
| - | > ''winscp.exe /console /script=test.txt /log=log.txt'' | + | winscp.exe /console /script=test.txt /log=log.txt |
| + | </code> | ||
| > | > | ||
| - | > Here is the script:\\ | + | > Here is the script:<code> |
| - | > ''open sftp://user:pass@site/ -timeout=60''\\ | + | open sftp://user:pass@site/ -timeout=60 |
| - | > ''option transfer binary''\\ | + | option transfer binary |
| - | > ''get *05152008*''\\ | + | get *05152008* |
| - | > ''close''\\ | + | close |
| - | > ''exit'' | + | exit</code> |
| > | > | ||
| - | > After running the script I get following in console:\\ | + | > After running the script I get following in console:<code> |
| - | > ''batch abort''\\ | + | batch abort |
| - | > ''confirm off''\\ | + | confirm off |
| - | > ''Too many parameters for command 'open'.'' | + | Too many parameters for command 'open'.</code> |
| > | > | ||
| - | > Using WinSCP 4.0.7 on Windows 2000. | + | > Using WinSCP 4.0.7 on Windows 7. |
| > | > | ||
| - | > Session log file is attached. | + | > A session log file is attached. |