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| support 2010-01-14 | support 2024-10-29 (current) | ||
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| ====== Support ====== | ====== Support ====== | ||
| + | |||
| ===== Help Yourself ===== | ===== Help Yourself ===== | ||
| Learn how to [[troubleshooting|troubleshoot]] problems with WinSCP. | Learn how to [[troubleshooting|troubleshoot]] problems with WinSCP. | ||
| ===== Support Forum ===== | ===== Support Forum ===== | ||
| + | If you are not able to help yourself, you can [[reporting|report]] your problem on WinSCP support forum. | ||
| - | Hi guys, | + | WinSCP support forum is monitored by WinSCP development team. Sensible posts, that follow [[reporting|reporting guidelines]], get answered within two business days on average. We are providing support on the forum continuously since 2002. |
| - | + | ||
| - | I have one problem with the returncodes. | + | |
| - | + | ||
| - | Here the result: | + | |
| - | + | ||
| - | . 2010-01-07 14:18:39.481 Binary transfer mode selected. | + | |
| - | . 2010-01-07 14:18:39.481 Checking existence of partially transfered file. | + | |
| - | . 2010-01-07 14:18:39.481 Opening remote file. | + | |
| - | > 2010-01-07 14:18:39.481 Type: SSH_FXP_OPEN, Size: 46, Number: 515 | + | |
| - | < 2010-01-07 14:18:39.496 Type: SSH_FXP_HANDLE, Size: 13, Number: 515 | + | |
| - | > 2010-01-07 14:18:39.496 Type: SSH_FXP_FSTAT, Size: 13, Number: 776 | + | |
| - | > 2010-01-07 14:18:39.496 Type: SSH_FXP_READ, Size: 25, Number: 1029 | + | |
| - | . 2010-01-07 14:18:39.528 3 skipped SSH_FXP_WRITE, SSH_FXP_READ, SSH_FXP_DATA and SSH_FXP_STATUS packets. | + | |
| - | < 2010-01-07 14:18:39.528 Type: SSH_FXP_ATTRS, Size: 37, Number: 776 | + | |
| - | . 2010-01-07 14:18:39.528 Storing reserved response | + | |
| - | < 2010-01-07 14:18:40.199 Status/error code: 1 | + | |
| - | . 2010-01-07 14:18:40.199 41 skipped SSH_FXP_WRITE, SSH_FXP_READ, SSH_FXP_DATA and SSH_FXP_STATUS packets. | + | |
| - | > 2010-01-07 14:18:40.199 Type: SSH_FXP_CLOSE, Size: 13, Number: 7172 | + | |
| - | < 2010-01-07 14:18:40.199 Type: SSH_FXP_STATUS, Size: 28, Number: 6405 | + | |
| - | < 2010-01-07 14:18:40.215 Type: SSH_FXP_STATUS, Size: 28, Number: 6661 | + | |
| - | < 2010-01-07 14:18:40.231 Type: SSH_FXP_STATUS, Size: 28, Number: 6917 | + | |
| - | . 2010-01-07 14:18:40.231 Closing connection. | + | |
| - | . 2010-01-07 14:18:40.231 ====== **Sending special code: 12** ====== | + | |
| - | . 2010-01-07 14:18:40.231 Sent EOF message | + | |
| - | + | ||
| - | The filetransfer was okay, but the returncode "12" ? | + | |
| - | Can you help me please. | + | |
| - | Send an email to gandalf_gimli@web.de | + | |
| - | ===== Commercial Support ===== | + | ===== Releases ===== |
| - | [[http://www.openlogic.com/|OpenLogic]] provides commercial-grade technical support for WinSCP. The support is backed, if necessary, by WinSCP development team. | + | |
| - | WinSCP is included in OpenLogic [[https://olex.openlogic.com/packages/winscp|certified library]]. | + | WinSCP is receiving updates continuously since 2000, with periodicity of one to three months as needed. We are not planning to stop anytime soon. |
| + | ~~NOTOC~~ | ||