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| support 2010-11-17 | support 2024-10-29 (current) | ||
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| ====== Support ====== | ====== Support ====== | ||
| + | |||
| ===== Help Yourself ===== | ===== Help Yourself ===== | ||
| Learn how to [[troubleshooting|troubleshoot]] problems with WinSCP. | Learn how to [[troubleshooting|troubleshoot]] problems with WinSCP. | ||
| - | Here is the Command Script: | + | ===== Support Forum ===== |
| - | Winscpt /script=zFTP.Scp /log=zFTP.Txt | + | If you are not able to help yourself, you can [[reporting|report]] your problem on WinSCP support forum. |
| - | + | ||
| - | and here is zFTP.Scp: | + | |
| - | option batch abort | + | |
| - | option confirm off | + | |
| - | option transfer binary | + | |
| - | open onlinefilefolder | + | |
| - | CD Home | + | |
| - | CD E Drive | + | |
| - | CD Mac's | + | |
| - | LS Mac's Documents/Finance/Data/2007 Activity | + | |
| - | Exit | + | |
| - | + | ||
| - | FYI: The FTP Directory is | + | |
| - | /home/Mac's Backups/E Drive/Mac's Documents | + | |
| - | + | ||
| - | + | ||
| - | Here is the portion of the log file showing the error: | + | |
| - | ... | + | |
| - | . 2010-11-16 15:18:55.796 -------------------------------------------------------------------------- | + | |
| - | . 2010-11-16 15:18:55.796 Using FTP protocol. | + | |
| - | . 2010-11-16 15:18:55.796 Doing startup conversation with host. | + | |
| - | > 2010-11-16 15:18:55.796 PWD | + | |
| - | < 2010-11-16 15:18:55.875 257 "/Home/" | + | |
| - | . 2010-11-16 15:18:55.875 Getting current directory name. | + | |
| - | . 2010-11-16 15:18:55.875 Startup conversation with host finished. | + | |
| - | < 2010-11-16 15:18:55.875 Script: Active session: [1] onlinefilefolder | + | |
| - | > 2010-11-16 15:18:55.875 Script: cd /home <----- | + | |
| - | . 2010-11-16 15:18:55.875 Cached directory change via "/home" to "/home". | + | |
| - | . 2010-11-16 15:18:55.875 Getting current directory name. | + | |
| - | < 2010-11-16 15:18:55.875 Script: /home | + | |
| - | > 2010-11-16 15:18:55.875 Script: CD "Mac's Documents" <----- | + | |
| - | . 2010-11-16 15:18:55.875 Changing directory to "Mac's Documents". | + | |
| - | . 2010-11-16 15:18:55.875 Synchronizing current directory "/home". | + | |
| - | > 2010-11-16 15:18:55.875 CWD /home | + | |
| - | < 2010-11-16 15:18:55.968 550 Failed to change directory, unknown parent. | + | |
| - | > 2010-11-16 15:18:55.968 CWD /home/Mac's Documents | + | |
| - | < 2010-11-16 15:18:56.062 550 Failed to change directory, unknown parent. | + | |
| - | * 2010-11-16 15:18:56.062 (ECommand) Error changing directory to 'Mac's Documents'. | + | |
| - | * 2010-11-16 15:18:56.062 Failed to change directory, unknown parent. | + | |
| - | < 2010-11-16 15:18:56.062 Script: /home | + | |
| - | ... | + | |
| + | WinSCP support forum is monitored by WinSCP development team. Sensible posts, that follow [[reporting|reporting guidelines]], get answered within two business days on average. We are providing support on the forum continuously since 2002. | ||
| - | Thanks for your help. | + | ===== Releases ===== |
| - | Mac in Berkeley, CA | + | |
| - | ===== Commercial Support ===== | + | WinSCP is receiving updates continuously since 2000, with periodicity of one to three months as needed. We are not planning to stop anytime soon. |
| - | [[http://www.openlogic.com/|OpenLogic]] provides commercial-grade technical support for WinSCP. The support is backed, if necessary, by WinSCP development team. | + | |
| - | WinSCP is included in OpenLogic [[https://olex.openlogic.com/packages/winscp|certified library]]. | + | ~~NOTOC~~ |