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| troubleshooting 2014-06-03 | troubleshooting 2024-09-25 (current) | ||
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| ====== Troubleshooting ====== | ====== Troubleshooting ====== | ||
| - | Understanding all this details, you should able physical training; you develop a Strategy for your mountaineering travel. Stone climbing is a task that you get ready for should. Without effective training, you could possibly eliminate on your own, or strange placed the lives of your buddies at risk. | + | ===== General Hints ===== |
| - | Reserve time to process a Certain Daily of the day for you. Begin your training session of at least one month before the day of the ascension. | + | When facing an issue with WinSCP, following resources and hints may help you to resolve the issue yourself: |
| - | <a href="http://testosteronebooster-uk.blogspot.co.uk/">what is a testosterone booster</a> | + | * Try to find solution in [[faq|F.A.Q]], in our numerous [[guides|guides]] or in this [[start|documentation]]. Use //Search// box on the top right. |
| - | ··Might start to exercise, a diet plan with reduced intensity all gradually increasing. | + | · * If you are getting an error message, check the list of [[messages|common error messages]]. |
| - | You can use it as a heat up workout at the foot of capital. Add a Couple of pounds of weight Each Time. Must These Disorders your physical body to walk long spans, while having a serious weight. Then, of training course, down A Couple of training workouts afterwards. May you want a program for a Specific job someday? You might-work upper physical body on your maneuvering today, so following time. | + | ··* Try to find a solution in tens of thousands answered questions on [[&forum/|WinSCP support forum]]. Again, use the //Search// box on the top right, but navigate to the forum before you do so. -- Alternatively, select //"Support forum"// in the search results. |
| - | Likewise, do not neglect to consume appropriately. Improving your consumption of Attempt temporarily carbohydrates. Carbohydrates must you good enough energy to energy your extreme exercise. Put your exercise Up until Ascension Day. HOWEVER, you merely wish to a low strength workout session the day previously. | + | ··* There are hundreds of [[https://stackoverflow.com/questions/tagged/winscp|WinSCP questions answered on Stack Overflow]] and [[https://superuser.com/questions/tagged/winscp|Super User]] sites. |
| + | * Make sure you are using the [[&download|latest version of WinSCP]]. | ||
| + | * If some feature of WinSCP is not working as you expect, check the documentation of the respective dialog box (use //Help// button). You may be missing a configuration option or may not understand what the feature actually does. | ||
| + | * If you wonder why some feature of WinSCP is or not available (is disabled/grayed), check the documentation of the respective dialog box (use //Help// button). | ||
| - | + | ===== [[connection]] Troubleshooting Connection Issues ===== | |
| - | ===== Troubleshooting Connection Issues ===== | + | |
| When you are not able to connect to the server: | When you are not able to connect to the server: | ||
| * Make sure you use [[protocols|protocol]] that the server supports. | * Make sure you use [[protocols|protocol]] that the server supports. | ||
| * Read guide for [[guide_connect|connecting to FTP/SFTP server]]. | * Read guide for [[guide_connect|connecting to FTP/SFTP server]]. | ||
| - | * Try if you can connect with other client using the same protocol. | + | * Try if you can connect with other clients using the same protocol. |
| - | * If you can connect with other client, check [[faq_connection_refused|why WinSCP may not be able to connect to a server, when other clients are]]. | + | * If you can connect with another client, see [[faq_connection_refused|*]]. |
| - | * When using SFTP/SCP, it may be useful to try to connect with SSH terminal client (such as [[&url(putty)|PuTTY]]). You may get some useful message back on terminal screen. | + | * When using SFTP/SCP, it may be useful to try to connect with an SSH terminal client (such as [[&url(putty)|PuTTY]]). You may get some useful messages back on the terminal screen. |
| - | * Check other [[faq#connecting_to_the_server|F.A.Q. on connection]]. | + | * Check other [[faq#connecting|F.A.Q. on connection]]. |
| - | * If you are getting an error message, check list of [[messages|common error messages]]. | + | * If you are getting an error message, check the list of [[messages|common error messages]]. |
| * If the server refuses to accept your connection or drops the connection suddenly, you should better check the server (e.g. its log file) first to find out the reason. Contact the server administrator if you cannot check the server yourself. | * If the server refuses to accept your connection or drops the connection suddenly, you should better check the server (e.g. its log file) first to find out the reason. Contact the server administrator if you cannot check the server yourself. | ||
| ===== [[scripting]] Troubleshooting Scripting/Automation Issues ===== | ===== [[scripting]] Troubleshooting Scripting/Automation Issues ===== | ||
| When you are facing issue with [[scripting|scripting/automation]]: | When you are facing issue with [[scripting|scripting/automation]]: | ||
| - | * Read guide for [[guide_automation|automation/scripting]] and other [[guides#scripting_automation|related guides]]. | + | * Read guide for [[guide_automation|automation/scripting]] and other [[guides#scripting|related guides]]. |
| - | * Check [[faq#scripting_automation|F.A.Q. on scripting/automation]]. | + | * Check [[faq#scripting|F.A.Q. on scripting/automation]]. |
| - | * If you are getting an error message, check list of [[messages|common error messages]]. | + | * If you are getting an error message, check the list of [[messages|common error messages]]. |
| - | * Turn on [[logging|session logging]] and check the generated log file to see if WinSCP actually does what you want it to do. | + | * Turn on [[logging|session logging]] using [[commandline#logging|''/log'' command-line switch]] and check the generated log file to see, if WinSCP actually does what you want it to do. If you are having problems with password authentication, enable password logging using [[commandline#logging|''/loglevel=*'' command-line switch]] and check the log, if a correct password is being used. \\ <code batch> |
| - | * See also [[guide_debugging_scheduler|Debugging transfer task running in Windows Scheduler, SSIS or other automation service]]. | + | winscp.com /ini=nul /script=script.txt /log=script.log /loglevel=* |
| + | </code> | ||
| + | * If no session log is created, chances are that some error prevented WinSCP from starting, creating a log, or starting a session. Check WinSCP console output for any error. It is recommended to execute ''[[executables|winscp.com]]'' from an existing console window (such as from Windows Command Prompt – ''cmd.exe'' or PowerShell). \\ &screenshotpict(scripting_debugging) \\ The ''winscp.com'' inherits the console((A ''winscp.exe'' always creates a new console that closes when WinSCP finishes.)) and when it exits with an error, the error is preserved on the console, allowing you to inspect it. | ||
| + | * See also [[guide_debugging_scheduler|*]] or \\ [[faq_batch_file|*]] | ||
| + | * If you cannot log in or transfer the file using a script, yet you can log in or transfer the file in GUI, see [[faq_script_vs_gui|*]] | ||
| ===== [[timestamps]] Troubleshooting Timestamp Issues ===== | ===== [[timestamps]] Troubleshooting Timestamp Issues ===== | ||
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| * Read documentation on [[timestamps]]. | * Read documentation on [[timestamps]]. | ||
| * Read about [[faq_synchronize|common problems causing synchronization not to work]]. | * Read about [[faq_synchronize|common problems causing synchronization not to work]]. | ||
| - | * With [[sftp|SFTP]] and [[ftp|FTP]]((For FTP this is specifically mandated for ''[[ui_login_ftp|MLSD]]'' command. With obsoleted ''LIST'' command, behaviour is undefined.)) protocols, both client and server need to use UTC timestamps. | + | * With [[sftp|SFTP]] and [[ftp|FTP]]((For FTP this is specifically mandated for ''[[ui_login_ftp|MLSD]]'' command. With obsoleted ''LIST'' command, behavior is undefined.)) protocols, both client and server need to use UTC timestamps. |
| * Common problem is that the server misinterprets the UTC timestamps. | * Common problem is that the server misinterprets the UTC timestamps. | ||
| * To see how WinSCP and the server communicate the timestamps, turn on [[logging|session logging]] and check the generated log file. | * To see how WinSCP and the server communicate the timestamps, turn on [[logging|session logging]] and check the generated log file. | ||
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| </code> | </code> | ||
| - | If this does not help you, and you decide to seek [[support]], make sure you include complete session log in your report, showing above entries. | + | If this does not help you, and you decide to seek [[support]], make sure you include a complete session log in your report, showing the above entries. Also mention a specific file that demonstrates the problem, what timestamp and behavior do you see; and what did you expect and why. |
| ===== When you are not able to help yourself ===== | ===== When you are not able to help yourself ===== | ||
| Learn what [[support|support]] you may get to WinSCP. | Learn what [[support|support]] you may get to WinSCP. | ||