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Reporting Bug or Asking for Support

Help Yourself
Example of Support Request for Scripting

Help Yourself

First, try to troubleshoot your issue yourself.

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Example of Support Request for Scripting

Subject: Trouble setting server timeout via command line

I have a client with a slow FTP server, it takes 25 seconds or so to connect. Whenever I attempt to add the -timeout=xxx switch to the end of my open command, WinSCP just bails out. No session log file is even created. If I remove the -timeout switch, it connects.

Here is the command line:
winscp.exe /console /script=test.txt /log=log.txt

Here is the script:
option batch on
option confirm off
open user:pass@site -timeout=60
option transfer binary
get *05152008*
close
exit

After running the script I get following in console:
batch on
confirm off
Too many parameters for command ‘open’.

Using WinSCP 4.0.7 on Windows 2000.