Reporting Bug or Asking for Support

Help Yourself
Example of Bug Report
Example of Support Request for Scripting

Help Yourself

First, try to troubleshoot your issue yourself.

Unable to see few files(oned by bea user) on remote direcotry. Using WINSCP 5.4.4 Using Commander

Please help, what hsould I do to see thsoe files which I was able to see last week.

Unable to view some files(owned by bea user) on remote Directory

I am using WINSCP 5.4.4 and commander tool.

I am unable to see the files on remote directory which I was able to see last week. My colleagues are able to see on their machine but I am not. Anythnig that I have to change so that I cna see those files owned by bea user?

Example of Bug Report

Subject: Open session in new window

While session is opened and the main window is shown, hold Shift and click on a saved session (in Session > Saved Sessions menu) in subfolder in order to open the session in new window. It does not work. Instead error message pops up saying: “Host does not exist”.

Using WinSCP 4.1.4 with “Commander” interface on Windows XP SP3. It happens for any stored session in subfolder, regardless of protocol or server. So I’m not posting session log file as it seems irrelevant.

Example of Support Request for Scripting

Subject: Trouble setting server timeout via command line

I have a client with a slow FTP server, it takes 25 seconds or so to connect. Whenever I attempt to add the -timeout=xxx switch to the end of my open command, WinSCP just bails out. No session log file is even created. If I remove the -timeout switch, it connects.

Here is the command line:
winscp.exe /console /script=test.txt /log=log.txt

Here is the script:
option batch abort
option confirm off
open sftp://user:pass@site/ -timeout=60
option transfer binary
get *05152008*
close
exit

After running the script I get following in console:
batch abort
confirm off
Too many parameters for command ‘open’.

Using WinSCP 4.0.7 on Windows 2000.