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| support 2010-06-29 | support 2024-10-29 (current) | ||
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| ====== Support ====== | ====== Support ====== | ||
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| ===== Help Yourself ===== | ===== Help Yourself ===== | ||
| Learn how to [[troubleshooting|troubleshoot]] problems with WinSCP. | Learn how to [[troubleshooting|troubleshoot]] problems with WinSCP. | ||
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| If you are not able to help yourself, you can [[reporting|report]] your problem on WinSCP support forum. | If you are not able to help yourself, you can [[reporting|report]] your problem on WinSCP support forum. | ||
| - | WinSCP support forum is monitored by WinSCP development team. Sensible posts, that follow [[reporting|reporting guidelines]], get answered in two business days on average. | + | WinSCP support forum is monitored by WinSCP development team. Sensible posts, that follow [[reporting|reporting guidelines]], get answered within two business days on average. We are providing support on the forum continuously since 2002. |
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| - | Hi | + | |
| - | + | ||
| - | I am using Windows XP running SP3 and have installed WinSCP on it. I am connecting my pc using ethernet cable to a Cisco switch. | + | |
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| - | The switch has been configured for SSH, AAA & username and password. The SCP service is also enabled on the switch. | + | |
| - | + | ||
| - | When i try to connect i get the error "BASH is incompatible". I can SSH into the switch with no problem. So the problem is not with SSH but with WinSCP. | + | |
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| - | How do i get around "BASH is incompatible" and what do i have to do in order to make Windows XP compatible with WinSCP ? | + | |
| - | Help would be highly appreciated. | + | ===== Releases ===== |
| - | ===== Commercial Support ===== | + | WinSCP is receiving updates continuously since 2000, with periodicity of one to three months as needed. We are not planning to stop anytime soon. |
| - | [[http://www.openlogic.com/|OpenLogic]] provides commercial-grade technical support for WinSCP. The support is backed, if necessary, by WinSCP development team. | + | |
| - | WinSCP is included in OpenLogic [[https://olex.openlogic.com/packages/winscp|certified library]]. | + | ~~NOTOC~~ |