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Re: Cannot login

If you have problems with login, please contact your server administrator or hosting support.

i forgot my login and password

hello i need to reset login and password to my site and i dont know how can someone help me ?

Cannot login

when putting in the details to logon:-
FTP Server Hostname:.....:
FTP Server IP Address:...:
FTP Username:............: stuf722
FTP Password:............: ***********
Document Root............: /httpdocs

After about 15 seconds this message comes up:-
The server rejected SFTP connection, but it listens for FTP connections.
Did you want to use FTP protocol instead of SFTP? Prefer using encryption.

So I tried with ftp protocol and a box comes up and at bottom is a place to put a password.
I have put in the one supplied by my hoster. the FTP password but that does not work.
says "access denied.
thank you in advance for any advice you can give me.
all the best to you