You need to contact your server administrator.
Hello, I tried logging in to SFTP but I mistakenly used the incorrect user name and pw the first few times. When I realized I used the incorrect user name and pw and tried using the correct info I received the message 'server unexpectedly closed network connection'. I waited 24hrs to try and log in again but still got the same message. I tried a few days later and still got the same message. I tried clicking various reset options but my understanding of this program is not sophisticated to know what I am doing. I was traveling out of the country and was able to log in from a different IP address which makes me think my regular IP address has been blocked. How do I unblock my regular IP address so that I can log in again? Thank you.