Hi Team,
We have setup FTP and we are able to login but few customers it was throughing an error as follows
"server does not send proper UTF-8,falling back to local charset connection failed"
Please assist me to resolve the same.
#Log-file information as follows
. 2019-12-16 17:06:10.914 WinSCP Version 5.11.2 (Build 7781) (OS 10.0.17763 - Windows 10 Enterprise)
. 2019-12-16 17:06:10.914 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2019-12-16 17:06:10.915 Log level: Debug 1
. 2019-12-16 17:06:10.915 Local account: CORPNET\ThEdUS
. 2019-12-16 17:06:10.915 Working directory: C:\Program Files (x86)\WinSCP
. 2019-12-16 17:06:10.915 Process ID: 13688
. 2019-12-16 17:06:10.915 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe"
. 2019-12-16 17:06:10.915 Time zone: Current: GMT-8, Standard: GMT-8 (Pacific Standard Time), DST: GMT-7 (Pacific Daylight Time), DST Start: 3/10/2019, DST End: 11/3/2019
. 2019-12-16 17:06:10.915 Login time: Monday, December 16, 2019 5:06:10 PM
. 2019-12-16 17:06:10.915 --------------------------------------------------------------------------
. 2019-12-16 17:06:10.915 Session name: username@10.*.*.*(Modified site)
. 2019-12-16 17:06:10.915 Host name: 10.*.*.* (Port: 23)
. 2019-12-16 17:06:10.915 User name: username (Password: Yes, Key file: No, Passphrase: No)
. 2019-12-16 17:06:10.915 Transfer Protocol: FTP
. 2019-12-16 17:06:10.915 Ping type: Dummy, Ping interval: 30 sec; Timeout: 15 sec
. 2019-12-16 17:06:10.915 Disable Nagle: No
. 2019-12-16 17:06:10.915 Proxy: None
. 2019-12-16 17:06:10.915 Send buffer: 262144
. 2019-12-16 17:06:10.916 UTF: Auto
. 2019-12-16 17:06:10.916 FTPS: Explicit TLS/SSL [Client certificate: No]
. 2019-12-16 17:06:10.916 FTP: Passive: Yes [Force IP: Auto]; MLSD: Auto [List all: Auto]; HOST: Auto
. 2019-12-16 17:06:10.916 Session reuse: Yes
. 2019-12-16 17:06:10.916 TLS/SSL versions: TLSv1.2-TLSv1.2
. 2019-12-16 17:06:10.916 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2019-12-16 17:06:10.916 Cache directory changes: Yes, Permanent: Yes
. 2019-12-16 17:06:10.916 Recycle bin: Delete to: No, Overwritten to: No, Bin path:
. 2019-12-16 17:06:10.916 Timezone offset: 0h 0m
. 2019-12-16 17:06:10.916 --------------------------------------------------------------------------
. 2019-12-16 17:06:10.919 Session upkeep
. 2019-12-16 17:06:10.957 Connecting to 10.*.*.*:23 ...
. 2019-12-16 17:06:10.991 Connected with 10.*.*.*:23, negotiating TLS connection...
. 2019-12-16 17:06:11.060 Server does not send proper UTF-8, falling back to local charset
< 2019-12-16 17:06:11.060 ÿûÿû
< 2019-12-16 17:06:11.060 IFS SupportNet-US, IFS domain username and password required to login.
> 2019-12-16 17:06:11.060 AUTH TLS
> 2019-12-16 17:06:11.060 AUTH SSL
< 2019-12-16 17:06:11.132 Username:
. 2019-12-16 17:06:11.132 Connection failed.
. 2019-12-16 17:06:11.132 Got reply 1004 to the command 1
* 2019-12-16 17:06:11.175 (EFatal) Connection failed.
* 2019-12-16 17:06:11.175 Server does not send proper UTF-8, falling back to local charset
* 2019-12-16 17:06:11.175 Connection failed.