Please post verbose FileZilla log file.
Thank you for your response. Yes, I have tried using FileZilla and I am able to connect using both accounts from the same networks without any problems.
Let me know if you need any other details.
Can you connect with any other SFTP client?
I forgot to add, I have also tried using a different account for this FTP server and get the same message which is:
(EFatal) Server unexpectedly closed network connection. Cannot initialize SFTP protocol. Is the host running an SFTP server?
I am getting the following error when trying to connect to a SFTP file from Brazil. It is not a permissions issue because I have asked other colleagues to use my username and password and they are available to connect from other countries.
I don't believe this to be a network issue because I have tried it on different networks and always get the same error message.
I have attached a log file (with some personal information sanitized) for your review.
Could you please advise?