Cannot connect to Sharefile (Citrix) with GUI or scripting
I am transitioning from another FTP client to WinSCP. I am trying to make a GUI connection to Sharefile without any success. The log information is below. I appreciate any assistance you can provide.
. 2026-07-27 11:02:59.317 WinSCP Version 6.5.6 (Build 16502 2026-03-25) (OS 10.0.26200 – Windows 11 Pro)
. 2026-07-27 11:02:59.317 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2026-07-27 11:02:59.318 Log level: Normal, Rotating after: 1M, Keeping at most 2 logs
. 2026-07-27 11:02:59.318 Local account: **********\*********
. 2026-07-27 11:02:59.318 Working directory: C:\Program Files (x86)\WinSCP
. 2026-07-27 11:02:59.318 Process ID: 23708
. 2026-07-27 11:02:59.318 Ancestor processes: explorer, ...
. 2026-07-27 11:02:59.318 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe"
. 2026-07-27 11:02:59.319 Time zone: Current: GMT-4, Standard: GMT-5 (Eastern Standard Time), DST: GMT-4 (Eastern Daylight Time), DST Start: 3/8/2026, DST End: 11/1/2026
. 2026-07-27 11:02:59.319 Login time: Monday, July 27, 2026 11:02:59 AM
. 2026-07-27 11:02:59.319 --------------------------------------------------------------------------
. 2026-07-27 11:02:59.319 Session name: Sharefile (Modified site)
. 2026-07-27 11:02:59.319 Host name: ********.sharefile.com (Port: 990)
. 2026-07-27 11:02:59.319 User name: ********/********@********.com (Password: Yes, Key file: No, Passphrase: No)
. 2026-07-27 11:02:59.320 Transfer Protocol: FTP
. 2026-07-27 11:02:59.320 Ping type: Dummy, Ping interval: 30 sec; Timeout: 60 sec
. 2026-07-27 11:02:59.320 Disable Nagle: No
. 2026-07-27 11:02:59.320 Proxy: None
. 2026-07-27 11:02:59.320 Send buffer: 262144
. 2026-07-27 11:02:59.320 UTF: Auto
. 2026-07-27 11:02:59.320 FTPS: Implicit TLS/SSL [Client certificate: No]
. 2026-07-27 11:02:59.321 FTP: Passive: Yes [Force IP: Auto]; MLSD: Auto [List all: Auto]; HOST: Auto
. 2026-07-27 11:02:59.321 Session reuse: Yes
. 2026-07-27 11:02:59.321 TLS/SSL versions: TLSv1.2-TLSv1.3
. 2026-07-27 11:02:59.321 Local directory: \\********\********\********, Remote directory: /, Update: Yes, Cache: Yes
. 2026-07-27 11:02:59.321 Cache directory changes: Yes, Permanent: Yes
. 2026-07-27 11:02:59.321 Recycle bin: Delete to: No, Overwritten to: No, Bin path:
. 2026-07-27 11:02:59.321 Timezone offset: 0h 0m
. 2026-07-27 11:02:59.321 --------------------------------------------------------------------------
. 2026-07-27 11:02:59.379 Connecting to ********.sharefile.com:990 ...
. 2026-07-27 11:03:41.488 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
. 2026-07-27 11:03:41.488 Connection failed.
* 2026-07-27 11:03:41.720 (EFatal) Connection failed.
* 2026-07-27 11:03:41.720 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
* 2026-07-27 11:03:41.720 Connection failed.
. 2026-07-27 11:02:59.317 WinSCP Version 6.5.6 (Build 16502 2026-03-25) (OS 10.0.26200 – Windows 11 Pro)
. 2026-07-27 11:02:59.317 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2026-07-27 11:02:59.318 Log level: Normal, Rotating after: 1M, Keeping at most 2 logs
. 2026-07-27 11:02:59.318 Local account: **********\*********
. 2026-07-27 11:02:59.318 Working directory: C:\Program Files (x86)\WinSCP
. 2026-07-27 11:02:59.318 Process ID: 23708
. 2026-07-27 11:02:59.318 Ancestor processes: explorer, ...
. 2026-07-27 11:02:59.318 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe"
. 2026-07-27 11:02:59.319 Time zone: Current: GMT-4, Standard: GMT-5 (Eastern Standard Time), DST: GMT-4 (Eastern Daylight Time), DST Start: 3/8/2026, DST End: 11/1/2026
. 2026-07-27 11:02:59.319 Login time: Monday, July 27, 2026 11:02:59 AM
. 2026-07-27 11:02:59.319 --------------------------------------------------------------------------
. 2026-07-27 11:02:59.319 Session name: Sharefile (Modified site)
. 2026-07-27 11:02:59.319 Host name: ********.sharefile.com (Port: 990)
. 2026-07-27 11:02:59.319 User name: ********/********@********.com (Password: Yes, Key file: No, Passphrase: No)
. 2026-07-27 11:02:59.320 Transfer Protocol: FTP
. 2026-07-27 11:02:59.320 Ping type: Dummy, Ping interval: 30 sec; Timeout: 60 sec
. 2026-07-27 11:02:59.320 Disable Nagle: No
. 2026-07-27 11:02:59.320 Proxy: None
. 2026-07-27 11:02:59.320 Send buffer: 262144
. 2026-07-27 11:02:59.320 UTF: Auto
. 2026-07-27 11:02:59.320 FTPS: Implicit TLS/SSL [Client certificate: No]
. 2026-07-27 11:02:59.321 FTP: Passive: Yes [Force IP: Auto]; MLSD: Auto [List all: Auto]; HOST: Auto
. 2026-07-27 11:02:59.321 Session reuse: Yes
. 2026-07-27 11:02:59.321 TLS/SSL versions: TLSv1.2-TLSv1.3
. 2026-07-27 11:02:59.321 Local directory: \\********\********\********, Remote directory: /, Update: Yes, Cache: Yes
. 2026-07-27 11:02:59.321 Cache directory changes: Yes, Permanent: Yes
. 2026-07-27 11:02:59.321 Recycle bin: Delete to: No, Overwritten to: No, Bin path:
. 2026-07-27 11:02:59.321 Timezone offset: 0h 0m
. 2026-07-27 11:02:59.321 --------------------------------------------------------------------------
. 2026-07-27 11:02:59.379 Connecting to ********.sharefile.com:990 ...
. 2026-07-27 11:03:41.488 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
. 2026-07-27 11:03:41.488 Connection failed.
* 2026-07-27 11:03:41.720 (EFatal) Connection failed.
* 2026-07-27 11:03:41.720 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
* 2026-07-27 11:03:41.720 Connection failed.