Directories are not being displayed

I am attempting to use WINSCP to connect with my web hosting server (godaddy) to easily update web content. I can connect just fine via IE. WINSCP appears to connect fine as well but the directories do not display. Here is the communications log:

. 2011-02-12 12:44:19.924 --------------------------------------------------------------------------
. 2011-02-12 12:44:19.924 WinSCP Version 4.2.9 (Build 938) (OS 5.1.2600 Service Pack 3)
. 2011-02-12 12:44:19.924 Login time: Saturday, February 12, 2011 12:44:19 PM
. 2011-02-12 12:44:19.924 --------------------------------------------------------------------------
. 2011-02-12 12:44:19.924 Session name: LCSIWebSite
. 2011-02-12 12:44:19.924 Host name: lcsiinc.com (Port: 21)
. 2011-02-12 12:44:19.924 User name: lcsiwebsite (Password: Yes, Key file: No)
. 2011-02-12 12:44:19.924 Tunnel: No
. 2011-02-12 12:44:19.924 Transfer Protocol: FTP
. 2011-02-12 12:44:19.924 Ping type: C, Ping interval: 30 sec; Timeout: 60 sec
. 2011-02-12 12:44:19.924 Proxy: none
. 2011-02-12 12:44:19.924 FTP: FTPS: None; Passive: No [Force IP: No]
. 2011-02-12 12:44:19.924 Local directory: default, Remote directory: home, Update: No, Cache: Yes
. 2011-02-12 12:44:19.924 Cache directory changes: Yes, Permanent: Yes
. 2011-02-12 12:44:19.924 DST mode: 1
. 2011-02-12 12:44:19.924 --------------------------------------------------------------------------
. 2011-02-12 12:44:19.944 Connecting to lcsiinc.com ...
. 2011-02-12 12:44:19.954 Connected with lcsiinc.com. Waiting for welcome message...
< 2011-02-12 12:44:23.109 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
< 2011-02-12 12:44:23.149 220-You are user number 12 of 500 allowed.
< 2011-02-12 12:44:23.149 220-Local time is now 13:44. Server port: 21.
< 2011-02-12 12:44:23.149 220-This is a private system - No anonymous login
< 2011-02-12 12:44:23.149 220 You will be disconnected after 3 minutes of inactivity.
> 2011-02-12 12:44:23.149 USER lcsiwebsite
< 2011-02-12 12:44:23.219 331 User lcsiwebsite OK. Password required
> 2011-02-12 12:44:23.219 PASS ************
< 2011-02-12 12:44:24.501 230-User lcsiwebsite has group access to: inetuser
< 2011-02-12 12:44:24.541 230 OK. Current restricted directory is /
> 2011-02-12 12:44:24.541 SYST
< 2011-02-12 12:44:24.601 215 UNIX Type: L8
> 2011-02-12 12:44:24.601 FEAT
< 2011-02-12 12:44:24.681 211-Extensions supported:
< 2011-02-12 12:44:24.681 EPRT
< 2011-02-12 12:44:24.681 IDLE
< 2011-02-12 12:44:24.681 MDTM
< 2011-02-12 12:44:24.681 SIZE
< 2011-02-12 12:44:24.681 REST STREAM
< 2011-02-12 12:44:24.681 MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
< 2011-02-12 12:44:24.681 MLSD
< 2011-02-12 12:44:24.681 TVFS
< 2011-02-12 12:44:24.681 ESTP
< 2011-02-12 12:44:24.681 PASV
< 2011-02-12 12:44:24.681 EPSV
< 2011-02-12 12:44:24.681 SPSV
< 2011-02-12 12:44:24.681 ESTA
< 2011-02-12 12:44:24.681 AUTH TLS
< 2011-02-12 12:44:24.681 PBSZ
< 2011-02-12 12:44:24.681 PROT
< 2011-02-12 12:44:24.681 211 End.
. 2011-02-12 12:44:24.681 Connected
. 2011-02-12 12:44:24.681 --------------------------------------------------------------------------
. 2011-02-12 12:44:24.681 Using FTP protocol.
. 2011-02-12 12:44:24.681 Doing startup conversation with host.
> 2011-02-12 12:44:24.681 PWD
< 2011-02-12 12:44:24.751 257 "/" is your current location
. 2011-02-12 12:44:24.971 Getting current directory name.
. 2011-02-12 12:44:24.971 Retrieving directory listing...
> 2011-02-12 12:44:24.971 TYPE A
< 2011-02-12 12:44:25.051 200 TYPE is now ASCII
> 2011-02-12 12:44:25.051 PORT 192,168,1,100,4,94
< 2011-02-12 12:44:25.132 200 PORT command successful
> 2011-02-12 12:44:25.132 LIST -a
. 2011-02-12 12:45:25.018 Timeout detected.
. 2011-02-12 12:45:25.088 Could not retrieve directory listing
* 2011-02-12 12:45:25.098 (ESshFatal) Lost connection.
* 2011-02-12 12:45:25.098 Timeout detected.
* 2011-02-12 12:45:25.098 Could not retrieve directory listing
* 2011-02-12 12:45:25.098 PORT command successful
* 2011-02-12 12:45:25.098 Error listing directory '/'.

I am using the Commander interface style. I am simply invoking WINSCP, then selecting the saved communications connection I desire, then selecting "login".

Thank you in advance for your assistance.

--Dean

I have sent you an email.

This issue is being tracked.

According to the Issue posting, it has been resolved in 4.3.2, but I am receiving the same error in 4.3.2.

Here is my log:

. 2011-04-29 07:57:26.081 --------------------------------------------------------------------------
. 2011-04-29 07:57:26.081 WinSCP Version 4.3.2 (Build 1201) (OS 6.0.6002 Service Pack 2)
. 2011-04-29 07:57:26.081 Login time: Friday, April 29, 2011 7:57:26 AM
. 2011-04-29 07:57:26.081 --------------------------------------------------------------------------
. 2011-04-29 07:57:26.081 Session name: FTP_User@123.232.134.154
. 2011-04-29 07:57:26.081 Host name: 123.232.134.154 (Port: 990)
. 2011-04-29 07:57:26.082 User name: FTP_User (Password: Yes, Key file: No)
. 2011-04-29 07:57:26.082 Tunnel: No
. 2011-04-29 07:57:26.082 Transfer Protocol: FTP
. 2011-04-29 07:57:26.083 Ping type: C, Ping interval: 30 sec; Timeout: 15 sec
. 2011-04-29 07:57:26.083 Proxy: none
. 2011-04-29 07:57:26.083 FTP: FTPS: Implicit SSL/TLS; Passive: Yes [Force IP: No]
. 2011-04-29 07:57:26.083 Local directory: default, Remote directory: home, Update: No, Cache: Yes
. 2011-04-29 07:57:26.083 Cache directory changes: Yes, Permanent: Yes
. 2011-04-29 07:57:26.083 DST mode: 1
. 2011-04-29 07:57:26.083 --------------------------------------------------------------------------
. 2011-04-29 07:57:26.140 Connecting to 123.232.134.154:990 ...
. 2011-04-29 07:57:26.143 Connected with 123.232.134.154:990, negotiating SSL connection...
. 2011-04-29 07:57:26.231 SSL connection established. Waiting for welcome message...
< 2011-04-29 07:57:26.231 220 Microsoft FTP Service
> 2011-04-29 07:57:26.231 USER FTP_User
< 2011-04-29 07:57:26.274 331 Password required for FTP_User.
> 2011-04-29 07:57:26.274 PASS *********
< 2011-04-29 07:57:26.314 230 User logged in.
> 2011-04-29 07:57:26.314 SYST
< 2011-04-29 07:57:26.353 215 Windows_NT
> 2011-04-29 07:57:26.353 FEAT
< 2011-04-29 07:57:26.394 211-Extended features supported:
< 2011-04-29 07:57:26.394 LANG EN*
< 2011-04-29 07:57:26.394 UTF8
< 2011-04-29 07:57:26.395 AUTH TLS;TLS-C;SSL;TLS-P;
< 2011-04-29 07:57:26.395 PBSZ
< 2011-04-29 07:57:26.395 PROT C;P;
< 2011-04-29 07:57:26.395 CCC
< 2011-04-29 07:57:26.395 HOST
< 2011-04-29 07:57:26.395 SIZE
< 2011-04-29 07:57:26.396 MDTM
< 2011-04-29 07:57:26.396 REST STREAM
< 2011-04-29 07:57:26.396 211 END
> 2011-04-29 07:57:26.396 OPTS UTF8 ON
< 2011-04-29 07:57:26.442 200 OPTS UTF8 command successful - UTF8 encoding now ON.
> 2011-04-29 07:57:26.442 PBSZ 0
< 2011-04-29 07:57:26.483 200 PBSZ command successful.
> 2011-04-29 07:57:26.483 PROT P
< 2011-04-29 07:57:26.522 200 PROT command successful.
. 2011-04-29 07:57:26.525 Connected
. 2011-04-29 07:57:26.525 --------------------------------------------------------------------------
. 2011-04-29 07:57:26.525 Using FTP protocol.
. 2011-04-29 07:57:26.525 Doing startup conversation with host.
> 2011-04-29 07:57:26.528 PWD
< 2011-04-29 07:57:26.568 257 "/" is current directory.
. 2011-04-29 07:57:26.571 Getting current directory name.
. 2011-04-29 07:57:26.576 Retrieving directory listing...
> 2011-04-29 07:57:26.576 TYPE A
< 2011-04-29 07:57:26.614 200 Type set to A.
> 2011-04-29 07:57:26.615 PASV
< 2011-04-29 07:57:26.654 227 Entering Passive Mode (192,168,100,154,19,144).
> 2011-04-29 07:57:26.654 LIST -a
< 2011-04-29 07:57:26.700 150 Opening ASCII mode data connection.
. 2011-04-29 07:57:41.290 Timeout detected.
. 2011-04-29 07:57:41.290 Could not retrieve directory listing
* 2011-04-29 07:57:41.310 (ESshFatal) Lost connection.
* 2011-04-29 07:57:41.311 Timeout detected.
* 2011-04-29 07:57:41.311 Could not retrieve directory listing
* 2011-04-29 07:57:41.311 Opening ASCII mode data connection.
* 2011-04-29 07:57:41.311 Error listing directory '/'.

Can you send me an email, so I can send you back a debug version of WinSCP to track the problem? Please include link back to this topic in your email. Also note in this topic that you have sent the email. Thanks.

Martin, I have sent you an email. Thanks!

ScottDDuncan wrote:

Martin, I have sent you an email. Thanks!

Not sure I got it. What was the subject?

martin wrote:

ScottDDuncan wrote:

Martin, I have sent you an email. Thanks!

Not sure I got it. What was the subject?

Sent to Public09 on 5/5/2011, subject was "Request for debug version of WinSCP"

scottdduncan wrote:

Sent to Public09 on 5/5/2011, subject was "Request for debug version of WinSCP"

Please try again or register on the forum.