WinSCP keep throwing out 0xc0000005 and CFGMGR32.dll errors

Hi all,

We have WinSCP version 4.3.8.1771 installed on our Win Server 2008 64 bit. In the last few days, it kept throwing out errors preventing WinSCP to complete its process. Error message below,

Faulting application name: WinSCP.exe, version: 4.3.8.1771, time stamp: 0x00000000
Faulting module name: CFGMGR32.dll, version: 6.1.7601.17621, time stamp: 0x4ddb8851
Exception code: 0xc0000005
Fault offset: 0x00001295
Faulting process id: 0x41d4
Faulting application start time: 0x01cf161d077938a2
Faulting application path: C:\Program Files (x86)\WinSCP\WinSCP.exe
Faulting module path: C:\Windows\syswow64\CFGMGR32.dll
Report Id: 461691fe-8210-11e3-a170-005056810251

Can someone advise how we can resolve this error?

Thanks,
Lobbie

Please upgrade to the latest version of WinSCP and let us know if happens again.

Hi Martin,

Installing the latest ver 5.5 seems to have resolved the issue. Will continue to monitor in the next few days and advise if issue pops up again.
Out of curiosity, why is using the older version having the issue while the latest version doesn't? Would like to understand what is causing the error.

Thanks for your help, Martin.

Regards,
Will

martin wrote:

Please upgrade to the latest version of WinSCP and let us know if happens again.

Lobbie wrote:

Out of curiosity, why is using the older version having the issue while the latest version doesn't? Would like to understand what is causing the error.

There were tens of bugs fixed since, any of them being possible culprit.

martin wrote:

Lobbie wrote:

Out of curiosity, why is using the older version having the issue while the latest version doesn't? Would like to understand what is causing the error.

There were tens of bugs fixed since, any of them being possible culprit.

Hi Martin,
After installing 5.5, the issue seemed to go away for approx one week, but has popped up again. The error detail are pretty much the same as what we used to get with the ealrier version:

Faulting application name: WinSCP.exe, version: 5.5.0.3839, time stamp: 0x00000000
Faulting module name: CFGMGR32.dll, version: 6.1.7601.17621, time stamp: 0x4ddb8851
Exception code: 0xc0000005
Fault offset: 0x00001295
Faulting process id: 0x934
Faulting application start time: 0x01cf1a0541d34325
Faulting application path: C:\Program Files (x86)\WinSCP\WinSCP.exe
Faulting module path: C:\Windows\syswow64\CFGMGR32.dll
Report Id: 80e8e0af-85f8-11e3-b5c7-005056810251

Would you be able to advise please how to get around this ? Any plan to release new versions ?

Thanks,

Mater

Hi Martin,

Re-installed the latest one released on 21/1/2014, but still seem to be crashing now and then, we can't replicate, any hints as to how we can repllicate or fix it ?.

Faulting application name: WinSCP.exe, version: 5.5.1.3970, time stamp: 0x00000000
Faulting module name: CFGMGR32.dll, version: 6.1.7601.17621, time stamp: 0x4ddb8851
Exception code: 0xc0000005
Fault offset: 0x00001295
Faulting process id: 0x8230
Faulting application start time: 0x01cf1d3d7c46e3b5
Faulting application path: C:\Program Files (x86)\WinSCP\WinSCP.exe
Faulting module path: C:\Windows\syswow64\CFGMGR32.dll
Report Id: bca69409-8930-11e3-b5c7-005056810251


Thank you

Hi Martin,

Both mater and I are both trying to fix the problem on the same machine. As mater mentioned, problem went away for 1 week after installing latest version but resurfaced. Any clues on how we can resolve this?

Thanks,
Lobbie

Lobbie wrote:

Both mater and I are both trying to fix the problem on the same machine. As mater mentioned, problem went away for 1 week after installing latest version but resurfaced. Any clues on how we can resolve this?

I have sent you an email with a debug version of WinSCP to address you have used to register on this forum.

Hi Guys,
anything news here?

I have the same problem on a W2008R2 64bit server. It occurs about once a day, sometimes more often, sometimes not.
The WinSCP FTP client is being activated in a batch job every 5 minutes.

Aug 17 07:45:31 0.1000 Application_Error
Name der fehlerhaften Anwendung: WinSCP.exe,
Version: 5.5.4.4433,
Zeitstempel: 0x00000000
Name des fehlerhaften Moduls: CFGMGR32.dll,
Version: 6.1.7601.17621,
Zeitstempel: 0x4ddb8851
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000125d
ID des fehlerhaften Prozesses: 0xaf8
Startzeit der fehlerhaften Anwendung: 0x01cfb9de745794b2
Pfad der fehlerhaften Anwendung: C:\info\waag\WinSCP.exe
Pfad des fehlerhaften Moduls: C:\Windows\syswow64\CFGMGR32.dll

Thx & best regards, -pl

leliep wrote:

I have the same problem on a W2008R2 64bit server. It occurs about once a day, sometimes more often, sometimes not.
The WinSCP FTP client is being activated in a batch job every 5 minutes.

Thanks for your report.
I have sent you an email with a debug version of WinSCP to address you have used to register on this forum.

Thanks Martin, for your kind support.
Will try to catch something with the debug version.

Cheers, -pl (Peter Lelie)

I have installed the latest WinSCP 5.5 on the Windows server 2012 64 bit version.
WinSCP.exe works fine. but WinSCP.com doesn't start. Kindly suggest

gandhi.mansi.j@gmail.com wrote:

I have installed the latest WinSCP 5.5 on the Windows server 2012 64 bit version.
WinSCP.exe works fine. but WinSCP.com doesn't start. Kindly suggest

Thanks for your report.
I have sent you an email with a debug version of WinSCP to address you have used to register on this forum.

leliep wrote:

Thanks Martin, for your kind support.
Will try to catch something with the debug version.

Cheers, -pl (Peter Lelie)

Interestingly, the debug version you gave me did not produce any error over weeks, but turned out to be very slow. So I replaced it with the normal version and the aforementioned crashes continue to happen.

Thanks for your kind support & best regards, -pl

Even Debug version of WinSCP.com did not work . Nor did it generate a tracce file for it. Kindly help

martin wrote:

gandhi.mansi.j@gmail.com wrote:

I have installed the latest WinSCP 5.5 on the Windows server 2012 64 bit version.
WinSCP.exe works fine. but WinSCP.com doesn't start. Kindly suggest

Thanks for your report.
I have sent you an email with a debug version of WinSCP to address you have used to register on this forum.

I am having the same issue on several Windows Server 2008 R2 (64-bit) servers. Issue has been occurring sporadically since we started using the servers. I am variously using versions 5.5.5, 5.5.4, and 5.1.4. Any help you can provide would be greatly appreciated.

rfindlay wrote:

I am having the same issue on several Windows Server 2008 R2 (64-bit) servers. Issue has been occurring sporadically since we started using the servers. I am variously using versions 5.5.5, 5.5.4, and 5.1.4. Any help you can provide would be greatly appreciated.

Thanks for your report.
I have sent you an email with a debug version of WinSCP to address you have used to register on this forum.

martin wrote:

rfindlay wrote:

I am having the same issue on several Windows Server 2008 R2 (64-bit) servers. Issue has been occurring sporadically since we started using the servers. I am variously using versions 5.5.5, 5.5.4, and 5.1.4. Any help you can provide would be greatly appreciated.

Thanks for your report.
I have sent you an email with a debug version of WinSCP to address you have used to register on this forum.

Martin, it seems that my company's filters blocked the email. I have changed my registered email to my home address. Would you be able to re-send the debug version?

rfindlay wrote:

Martin, it seems that my company's filters blocked the email. I have changed my registered email to my home address. Would you be able to re-send the debug version?

I have resent the email. Thanks for coming back to me.

Martin, thank you very much for re-sending the email.

Yesterday (prior to receiving the debug version) I had installed beta version 5.6.2 and run my test script to see if I could reproduce the error. I did not get the error with version 5.6.2. As such, it looks like the issue has been resolved somewhere between version 5.5.5 and version 5.6.2. I notice that the debug version is also 5.6.2, so I don't expect that I would get the error with the debug version either.

Do you know how soon version 5.6.* will be promoted from beta to stable release?

rfindlay wrote:

Do you know how soon version 5.6.* will be promoted from beta to stable release?

I never give any dates, sorry. Will definitely take few weeks.

jpulido@... ese es mi correo si me pueden ayudar con la version de puracion gracias

JOSEPULIDO wrote:

jpulido@... ese es mi correo si me pueden ayudar con la version de puracion gracias

I have sent you the debug version.

no recibo el correo con la version de depuracion j_pulido22@... josepuli159@...

josepulido wrote:

no recibo el correo con la version de depuracion j_pulido22@... josepuli159@...

Sent.