Forum » Support and Bug Reports »

Post a reply

Before posting, please read how to report bug or request support effectively.

Bug reports without an attached log file are usually useless.

Options
Add an Attachment

If you do not want to add an Attachment to your Post, please leave the Fields blank.

(maximum 10 MB; please compress large files; only common media, archive, text and programming file formats are allowed)

Options

Topic review

Willem

Hello Martin.

Our FTP admins have resolved the issue on Friday so I was not able to run WinSCP debug version while the problem existed. They reported the FTP job would create an "Archive" folder with a leading "space" in it (" Archive"). This caused WinSCP to hang. Hope this helps and thanks for your time.

Kind regards,
Willem
Willem

Thank you Martin. For some reason the emails ended up in my Junk Folder. I will use the debug version and take note of the debug instructions.

Thanks again and have a good weekend.

Kind regards,
Willem
martin

Re: WinSCP not responding when accessing folder with no name

I have sent you an email with a debug version of WinSCP to the address you have used to register on this forum.
Guest

Re: WinSCP not responding when accessing folder with no name

Hi Martin, have you been able to have a look at the log file? Any ideas what's going on?
Willem

Re: WinSCP not responding when accessing folder with no name

Hello Martin. Thanks for your reply. I've attached the log file
martin

Re: WinSCP not responding when accessing folder with no name

Please attach a full session log file showing the problem (using the latest version of WinSCP).

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.
Willem

Just to be clear, when the specific files / folders without name are removed the issue no longer occurs. We have tested this, so it's definately a WinSCP issue. I'm just wondering why this causes WinSCP to crash and not just show an error like the webbrowser does.

Thanks very much,
Willem
Willem

WinSCP not responding when accessing folder with no name

When we access SFTP using WinSCP and access a folder which has a subfolder that appears to have no name, WinSCP freezes and needs to be closed through the Task Manager. Also the dates look to be incorrect in WinSCP. See attached screenshots.

Version 5.17.6 (Build 10516)

Thanks for your help.

Documentation

Support

Associations

Follow Us