Re: The files:
So can connect from any other machine? Any other network? To any other FTP server? From where are you connecting? Did you contact your server administrator/hosting provider?
Before posting, please read how to report bug or request support effectively.
Bug reports without an attached log file are usually useless.
. 2021-09-23 12:46:49.047 --------------------------------------------------------------------------
. 2021-09-23 12:46:49.047 WinSCP Version 5.19.2 (Build 11614) (OS 10.0.19042 - Windows 10 Enterprise)
. 2021-09-23 12:46:49.047 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2021-09-23 12:46:49.047 Log level: Normal, Logging passwords
. 2021-09-23 12:46:49.047 Local account: DESKTOP-M1JCKT3\Mister_Florian
. 2021-09-23 12:46:49.047 Working directory: C:\Program Files (x86)\WinSCP
. 2021-09-23 12:46:49.047 Process ID: 15676
. 2021-09-23 12:46:49.056 Ancestor processes: explorer, ...
. 2021-09-23 12:46:49.056 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe"
. 2021-09-23 12:46:49.056 Time zone: Current: GMT+2, Standard: GMT+1 (Mitteleuropäische Zeit), DST: GMT+2 (Mitteleuropäische Sommerzeit), DST Start: 28.03.2021, DST End: 31.10.2021
. 2021-09-23 12:46:49.056 Login time: Donnerstag, 23. September 2021 12:46:49
. 2021-09-23 12:46:49.056 --------------------------------------------------------------------------
. 2021-09-23 12:46:49.056 Session name: mc-world (Site)
. 2021-09-23 12:46:49.056 Host name: 176.57.172.87 (Port: 21)
. 2021-09-23 12:46:49.056 User name: gpftp1768603670291933 (Password: FNm1z6fR, Key file: No, Passphrase: No)
. 2021-09-23 12:46:49.056 Transfer Protocol: FTP
. 2021-09-23 12:46:49.056 Ping type: Dummy, Ping interval: 30 sec; Timeout: 15 sec
. 2021-09-23 12:46:49.056 Disable Nagle: No
. 2021-09-23 12:46:49.056 Proxy: None
. 2021-09-23 12:46:49.056 Send buffer: 262144
. 2021-09-23 12:46:49.056 UTF: Auto
. 2021-09-23 12:46:49.056 FTPS: None [Client certificate: No]
. 2021-09-23 12:46:49.056 FTP: Passive: Yes [Force IP: Auto]; MLSD: Auto [List all: Auto]; HOST: Auto
. 2021-09-23 12:46:49.056 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2021-09-23 12:46:49.056 Cache directory changes: Yes, Permanent: Yes
. 2021-09-23 12:46:49.056 Recycle bin: Delete to: No, Overwritten to: No, Bin path:
. 2021-09-23 12:46:49.056 Timezone offset: 0h 0m
. 2021-09-23 12:46:49.056 --------------------------------------------------------------------------
. 2021-09-23 12:46:49.076 Connecting to 176.57.172.87 ...
. 2021-09-23 12:46:49.093 Connected with 176.57.172.87. Waiting for welcome message...
< 2021-09-23 12:46:49.127 220 welcome
> 2021-09-23 12:46:49.127 USER gpftp1768603670291933
< 2021-09-23 12:46:49.161 331 password required
> 2021-09-23 12:46:49.161 PASS FNm1z6fR
< 2021-09-23 12:46:49.194 230 normal login
> 2021-09-23 12:46:49.194 SYST
< 2021-09-23 12:46:49.228 215 UNIX Type: L8
> 2021-09-23 12:46:49.228 FEAT
< 2021-09-23 12:46:49.262 502 'feat' not implemented
. 2021-09-23 12:46:49.288 Connected
. 2021-09-23 12:46:49.288 --------------------------------------------------------------------------
. 2021-09-23 12:46:49.288 Using FTP protocol.
. 2021-09-23 12:46:49.288 Doing startup conversation with host.
> 2021-09-23 12:46:49.302 PWD
< 2021-09-23 12:46:49.335 257 "/"
. 2021-09-23 12:46:49.335 Getting current directory name.
. 2021-09-23 12:46:49.388 Retrieving directory listing...
> 2021-09-23 12:46:49.388 TYPE A
< 2021-09-23 12:46:49.421 200
> 2021-09-23 12:46:49.422 PASV
. 2021-09-23 12:47:04.053 Timeout detected. (control connection)
. 2021-09-23 12:47:04.053 Could not retrieve directory listing
. 2021-09-23 12:47:04.053 LIST with -a failed, will try pure LIST
. 2021-09-23 12:47:04.113 Connecting to 176.57.172.87 ...
. 2021-09-23 12:47:04.133 Connected with 176.57.172.87. Waiting for welcome message...
< 2021-09-23 12:47:04.175 220 welcome
> 2021-09-23 12:47:04.175 USER gpftp1768603670291933
< 2021-09-23 12:47:04.211 331 password required
> 2021-09-23 12:47:04.211 PASS FNm1z6fR
< 2021-09-23 12:47:04.252 230 normal login
> 2021-09-23 12:47:04.252 SYST
< 2021-09-23 12:47:04.286 215 UNIX Type: L8
> 2021-09-23 12:47:04.286 FEAT
< 2021-09-23 12:47:04.319 502 'feat' not implemented
. 2021-09-23 12:47:04.365 Connected
. 2021-09-23 12:47:04.365 Doing startup conversation with host.
> 2021-09-23 12:47:04.377 PWD
< 2021-09-23 12:47:04.411 257 "/"
. 2021-09-23 12:47:04.411 Changing directory to "/".
> 2021-09-23 12:47:04.411 CWD /
< 2021-09-23 12:47:04.445 250
. 2021-09-23 12:47:04.445 Getting current directory name.
> 2021-09-23 12:47:04.445 PWD
< 2021-09-23 12:47:04.481 257 "/"
. 2021-09-23 12:47:04.481 Startup conversation with host finished.
. 2021-09-23 12:47:04.542 Retrieving directory listing...
> 2021-09-23 12:47:04.542 TYPE A
< 2021-09-23 12:47:04.575 200
> 2021-09-23 12:47:04.575 PASV
. 2021-09-23 12:47:19.054 Timeout detected. (control connection)
. 2021-09-23 12:47:19.054 Could not retrieve directory listing
* 2021-09-23 12:47:19.114 (EFatal) **Lost connection.**
* 2021-09-23 12:47:19.115 Timeout detected. (control connection)
* 2021-09-23 12:47:19.115 Could not retrieve directory listing
* 2021-09-23 12:47:19.115 Error listing directory '/'.