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Sorry, your post is not clear to me. Is the problem resolved?

Firewall team cleared the pathway
Only FTP port 21 works. Other types do not work

Re: File Transfer Error

Firewall most likely blocks the FTP data transfer.
Talk to your network administrator.
Or are you able to transfer the file using any other FTP client?

You can also try the active mode (disable the passive mode):

File Transfer Error

IP Address:
Transferring file to: ( FTP-TLS/SSL Explicit Encryption Port 21

Error message as seen in attachment
How can we resolve this issue?