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That seemed to do the trick. Thanks!

From Ipswitch WS_FTP 12.3

Re: Error: Could not retrieve directory listing

Thanks for your report.
Can you post an equivalent log file from the other FTP client?

Error: Could not retrieve directory listing

We have started getting the following error:
Error listing directory '/'.

Could not retrieve directory listing
Cannot open data connection.

- 9/10 times, we get the error; 1/10 times it will connect properly and list the directory.
- Behavior is consistent on multiple PCs on multiple networks.
- Other FTP clients (like WS_FTP) on those same PCs work perfectly.

Log attached - first connection shows error; next connection worked. (Many file/directory entries removed for space.)
Any help/suggestions is appreciated - thanks.