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Re: Error when Uploading

Please post a full log file showing the problem.

To generate log file, enable logging, log in to your server and do the operation and only the operation that causes the error. For posting extensive logs you may use pastebin or similar application. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you may email it to me. You will find my address (if you log in) in my forum profile. Please include link back to this topic in your email. Also note in this topic that you have emailed the log.

Message from my friend who is having issues:

Under progress is where I see the "Query" message and on the far left the operation icon is flashing. Then when I click on the flashing Icon a pop-up window opens with the other message.

The first pop up says something like timed out trying to connect and a button to Abort, but it says that will end the connection so I just close that window with the red "X" in the upper right hand corner. Then after the progress showing connecting for a while it changes to another alert with the flashing icon and the pop-up asks for the password.

Version info

Forgot the version info: version 4.2.9 (Build 938)

Error when Uploading


I have a friend trying to upload to my FTP Server (Cerberus). He is connectiong via SFTP and key encryption. He places items in the upload queue and it works fine for a while, then pops up a window for him to re-enter his password. Upon doing that, it automatically sets the upload file to 100%, regardless of where it was when the stall/pw request happened.

We are dealing with 1+ gig raw video files, so it gets a little frustrating having to resend the files over and over again trying to get a good complete one.

Any ideas? I had him set the preferences to remember his pw in the background.