Files Stalling When Sending :: Support Forum

Guest

Files Stalling When Sending

2014-03-28 10:55

Several times recently files have stalled during transfer, as soon as I delete the file the remaining transfers will continue

There doesn't appear to be any consistency to the issue nor who's the recipient of the files

Any ideas why this maybe?

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 40,552
Location:: Prague, Czechia

Re: Files Stalling When Sending

2014-03-28

Thanks for your report. What does it mean "files have stalled"?

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Guest

2014-03-28 16:21

The log says this

. 2014-03-27 20:54:45.298 [Background 1] Copying files to remote side failed.
. 2014-03-27 20:54:47.298 [Background 1] Connecting to gate.************.co.uk ...
. 2014-03-27 20:54:47.329 [Background 1] Connected with gate.************.co.uk. Waiting for welcome message...
< 2014-03-27 20:54:47.360 [Background 1] 220 ************ Web FTP service. All access is logged.
> 2014-03-27 20:54:47.360 [Background 1] USER ************
< 2014-03-27 20:54:47.392 [Background 1] 331 Please specify the password.
> 2014-03-27 20:54:47.392 [Background 1] PASS ************
< 2014-03-27 20:54:47.423 [Background 1] 230 Login successful.
> 2014-03-27 20:54:47.423 [Background 1] SYST
< 2014-03-27 20:54:47.454 [Background 1] 215 UNIX Type: L8
> 2014-03-27 20:54:47.454 [Background 1] FEAT
< 2014-03-27 20:54:47.485 [Background 1] 211-Features:
< 2014-03-27 20:54:47.501 [Background 1] AUTH SSL
< 2014-03-27 20:54:47.517 [Background 1] AUTH TLS
< 2014-03-27 20:54:47.517 [Background 1] EPRT
< 2014-03-27 20:54:47.517 [Background 1] EPSV
< 2014-03-27 20:54:47.517 [Background 1] MDTM
< 2014-03-27 20:54:47.517 [Background 1] PASV
< 2014-03-27 20:54:47.517 [Background 1] PBSZ
< 2014-03-27 20:54:47.517 [Background 1] PROT
< 2014-03-27 20:54:47.517 [Background 1] REST STREAM
< 2014-03-27 20:54:47.517 [Background 1] SIZE
< 2014-03-27 20:54:47.517 [Background 1] TVFS
< 2014-03-27 20:54:47.517 [Background 1] 211 End
. 2014-03-27 20:54:47.517 [Background 1] Connected

And this process just loops, so if left transferring overnight its doesn't restart itself correctly which puts us hours behind with our printers

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 40,552
Location:: Prague, Czechia

2014-04-01

Please attach a full log file showing the problem (using the latest version of WinSCP).

If you do not want to post the log publicly, you may email it to me. You will find my address (if you log in) in my forum profile. Please include link back to this topic in your email. Also note in this topic that you have emailed the log.

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Guest

2014-04-02 13:37

I've just checked and my log file is currently 2.16gb

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 40,552
Location:: Prague, Czechia

2014-04-03

You probably have log appending enabled (what is default). I'm happy if you extract a full log of the relevant session. It starts with entry like:

. 2014-04-03 16:05:00.443 WinSCP Version 5.5.2 (Build 4130) (OS 6.3.9600 - Windows 8.1)

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Files Stalling When Sending

Files Stalling When Sending

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