Permission Denied (Error code 3) when downloading a file

Hello,
One of my team members(from overseas) up-loading a ZIP file via Media Shuttle(provided by SIGNIANT).
Now, when I and other members tried to download the ZIP file, we all get following error message:

Permission denied.
Error code: 3
Error message from server: Permission denied

So, I highlighted the zip file and right click on Properties, then, change the permission setting click on the all the R, W, X boxes.
When I did this, the Octal changed from 0000 to 0777. But, still get the same error code shown above.

It is funny that there are other files(zip or other formats) that have been up-loaded either via WINSCP or Media Shuttle and we do not have problem to download those files....

I can see the "root" does not have "Right". It indicates ---------- . I went up the holder tree and tried to change the permission levels of the root holders, but I was not able to do it.

Any idea how to resolve this? I am new to WINSCP and I am hitting wall here...

Thanks!
SIWAMA :(

This probably has nothing to do with WinSCP.

It's the server that denies you the access, not WinSCP. We cannot know why the server is doing that.

Anyway, can you attach a full session log file showing the problem (using the latest version of WinSCP)?