Connection to FTP server shows empty root directory :: Support Forum

Cagrat_Aggie
Joined:: 2012-10-24
Posts:: 2

Connection to FTP server shows empty root directory

2012-10-25 15:34

I am using version 5.1.0. build 2625 and I am unable to connect to our work FTP server. When I try to access with my account I only get to the root directory and none of the directories below the root are displayed. I am using passive mode. This FTP site allows multiple users with different permissions. I am able to access this FTP server with FTP applications like WS_FTP_PRO and cute_FTP successfully. I have researched the Winscp message board for something similar but have not found anything to answer my particular situation. The closest article I have found to my situation is the one titled, "Hidden root folder, cannot descend to subfolders" back in 2010.

I really like the layout of the Winscp application and it's simplicity and I would like to get it working for the FTP site that I need to utilize.

winscp_log.txt (2.74 KB)

Description: Winscp log

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 42,097
Location:: Prague, Czechia

Re: Connection to FTP server shows empty root directory

2012-10-29

Please post Debug 1-level log file from WinSCP as well as log files from WS FTP or Cute FTP or both.

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Cagrat_Aggie
Joined:: 2012-10-24
Posts:: 2

Re: Connection to FTP server shows empty root directory

2012-10-29 15:37

The following logs are attached:
– WinSCP debug 1 level
– WS_ftp log (successfully shows directories)
– Cute_ftp log (successfully shows directories)

The directories listed in the debug 1 level log are what should be showing up at the root level when attached to FTP server.

cute_ftp_log.txt (2.28 KB)

ws_ftp_log.txt (1.62 KB)

winscp_debug1.txt (113.82 KB)

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 42,097
Location:: Prague, Czechia

Re: Connection to FTP server shows empty root directory

2012-11-02

FTP specification in RFC 3659 mandates that there must be a space before filename in MLSD directory listing results
https://datatracker.ietf.org/doc/html/rfc3659#section-3.1

entry = [ facts ] SP pathname

Your server does not conform to this requirement:

. 2012-10-29 09:11:52.837 size=0;type=dir;perm=elc;create=20121029101141;modify=20121029101141;Uploads
. 2012-10-29 09:11:52.837 size=0;type=dir;perm=elc;create=20051129083535;modify=20051129083535;Public
. 2012-10-29 09:11:52.837 size=0;type=dir;perm=elc;create=20051129051812;modify=20051129051812;LSE
. 2012-10-29 09:11:52.837 size=0;type=dir;perm=elc;create=20111228090706;modify=20111228090706;MSA
. 2012-10-29 09:11:52.837 size=0;type=dir;perm=elc;create=20111228090706;modify=20111228090706;UHF
...

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Connection to FTP server shows empty root directory