Topic "Lost Connection. Timeout Detected."

Author Message
oxinternet

Guest


Been using WinSCP very happily for many years, then two days ago - BOOM - cannot connect to any servers!...

. 2014-03-19 15:25:52.311 --------------------------------------------------------------------------
. 2014-03-19 15:25:52.311 WinSCP Version 5.5.1 (Build 3970) (OS 6.3.9600 - Windows 8.1 Pro)
. 2014-03-19 15:25:52.311 Configuration: HKEY_CURRENT_USER\Software\Martin Prikryl\WinSCP 2\
. 2014-03-19 15:25:52.312 Local account: DAD-OFFICE\Dad
. 2014-03-19 15:25:52.312 Working directory: C:\Program Files (x86)\WinSCP
. 2014-03-19 15:25:52.312 Process ID: 5336
. 2014-03-19 15:25:52.312 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe"
. 2014-03-19 15:25:52.312 Time zone: Current: GMT+0, Standard: GMT+0, DST: GMT+1, DST Start: 30/03/2014, DST End: 26/10/2014
. 2014-03-19 15:25:52.312 Login time: 19 March 2014 15:25:52
. 2014-03-19 15:25:52.312 --------------------------------------------------------------------------
. 2014-03-19 15:25:52.312 Session name: Oxology (Modified site)
. 2014-03-19 15:25:52.312 Host name: 79.170.44.22 (Port: 21)
. 2014-03-19 15:25:52.312 User name: oxology.co.uk (Password: Yes, Key file: No)
. 2014-03-19 15:25:52.312 Tunnel: No
. 2014-03-19 15:25:52.312 Transfer Protocol: FTP
. 2014-03-19 15:25:52.312 Ping type: C, Ping interval: 30 sec; Timeout: 30 sec
. 2014-03-19 15:25:52.312 Proxy: none
. 2014-03-19 15:25:52.312 Send buffer: 262144
. 2014-03-19 15:25:52.312 FTP: FTPS: None; Passive: Yes [Force IP: A]; MLSD: A [List all: -]
. 2014-03-19 15:25:52.312 Local directory: C:\Users\Dad\Desktop, Remote directory: /, Update: No, Cache: No
. 2014-03-19 15:25:52.312 Cache directory changes: No, Permanent: No
. 2014-03-19 15:25:52.312 DST mode: 1; Timezone offset: 0h 0m
. 2014-03-19 15:25:52.312 --------------------------------------------------------------------------
. 2014-03-19 15:25:52.394 Connecting to 79.170.44.22 ...
. 2014-03-19 15:25:52.455 Connected with 79.170.44.22. Waiting for welcome message...
< 2014-03-19 15:25:52.464 220 FTP server ready
> 2014-03-19 15:25:52.464 USER oxology.co.uk
< 2014-03-19 15:25:52.486 331 Password required for oxology.co.uk
> 2014-03-19 15:25:52.486 PASS *********
< 2014-03-19 15:25:52.577 230 Login successful. Username & password correct; FTP unlocked.
> 2014-03-19 15:25:52.577 SYST
< 2014-03-19 15:25:52.577 215 UNIX Type: L8
> 2014-03-19 15:25:52.577 FEAT
< 2014-03-19 15:25:52.577 211-Features:
< 2014-03-19 15:25:52.577 MDTM
< 2014-03-19 15:25:52.577 MFMT
< 2014-03-19 15:25:52.577 LANG it-IT;ru-RU;ja-JP;en-US;bg-BG;ko-KR;zh-CN;fr-FR;zh-TW
< 2014-03-19 15:25:52.577 TVFS
< 2014-03-19 15:25:52.577 UTF8
< 2014-03-19 15:25:52.577 MFF modify;UNIX.group;UNIX.mode;
< 2014-03-19 15:25:52.577 MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;
< 2014-03-19 15:25:52.577 REST STREAM
< 2014-03-19 15:25:52.577 SIZE
< 2014-03-19 15:25:52.577 211 End
> 2014-03-19 15:25:52.577 OPTS UTF8 ON
< 2014-03-19 15:25:53.243 200 UTF8 set to on
. 2014-03-19 15:25:53.251 Connected
. 2014-03-19 15:25:53.251 Got reply 1 to the command 1
. 2014-03-19 15:25:53.251 --------------------------------------------------------------------------
. 2014-03-19 15:25:53.251 Using FTP protocol.
. 2014-03-19 15:25:53.251 Doing startup conversation with host.
> 2014-03-19 15:25:53.303 PWD
. 2014-03-19 15:26:23.316 Timeout detected.
. 2014-03-19 15:26:23.316 Got reply 1004 to the command 16
* 2014-03-19 15:26:23.377 (EFatal) **Lost connection.**
* 2014-03-19 15:26:23.377 Timeout detected.
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martin
[View user's profile]
Site Admin
Joined: 2002-12-10
Posts: 25025
Location: Prague, Czechia
Did you try any other FTP client?
_________________
Martin Prikryl
Guest




prikryl wrote:
Did you try any other FTP client?


Yes, it works with FileZilla - but only on the second attempt every time. I get a timeout on the first attempted connection, but it connects second time round. Very odd!

I am lost without WinSCP. I have tried changing all the advanced options, adding exception to firewall, different PCs and even the router. Nothing seems to work.

If I uninstall and reinstall WinSCP it will randomly connect once, but never again!

I have also checked for and removed any spyware / viruses.

I am baffled.
Guest




My six year love affair with WinSCP could be at an end. FileZilla is fat and ugly in comparison, but I cannot work without any ftp at all.

Crying or Very sad
martin
[View user's profile]
Site Admin
Joined: 2002-12-10
Posts: 25025
Location: Prague, Czechia
Can you please attach a complete log file from FileZilla, both for the first failed and the second successful attempt?
_________________
Martin Prikryl
Guest




prikryl wrote:
Can you please attach a complete log file from FileZilla, both for the first failed and the second successful attempt?


Here you go...

Status: Connecting to 79.170.44.22:21...
Status: Connection established, waiting for welcome message...
Response: 220 FTP server ready
Command: USER oxology.co.uk
Response: 331 Password required for oxology.co.uk
Command: PASS *********
Response: 230 Login successful. Username & password correct; FTP unlocked.
Command: SYST
Response: 215 UNIX Type: L8
Command: FEAT
Response: 211-Features:
Response: MDTM
Response: MFMT
Response: LANG it-IT;ru-RU;ja-JP;en-US;bg-BG;ko-KR;zh-CN;fr-FR;zh-TW
Response: TVFS
Response: UTF8
Response: MFF modify;UNIX.group;UNIX.mode;
Response: MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;
Response: REST STREAM
Response: SIZE
Response: 211 End
Command: OPTS UTF8 ON
Response: 200 UTF8 set to on
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Error: Connection timed out
Error: Failed to retrieve directory listing
Status: Connecting to 79.170.44.22:21...
Status: Connection established, waiting for welcome message...
Response: 220 FTP server ready
Command: USER oxology.co.uk
Response: 331 Password required for oxology.co.uk
Command: PASS *********
Response: 230 Login successful. Username & password correct; FTP unlocked.
Command: OPTS UTF8 ON
Response: 200 UTF8 set to on
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is the current directory
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (79,170,44,22,209,46).
Command: MLSD
Response: 150 Opening ASCII mode data connection for MLSD
Response: 226 Transfer complete
Status: Directory listing successful
martin
[View user's profile]
Site Admin
Joined: 2002-12-10
Posts: 25025
Location: Prague, Czechia
Thanks for your report.

Can you send me an email, so I can send you back a development version of WinSCP to track the problem? Please include link back to this topic in your email. Also note in this topic that you have sent the email. Thanks.

You will find my address (if you log in) in my forum profile.
_________________
Martin Prikryl
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