Topic "Cannot login"

Author Message
ashep
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Joined: 2015-10-14
Posts: 5
Login fails with

"Timeout detected. (control connection)
Connection failed."

Appears to get no reply after sending "USER winscp". However Filezilla and nppftp work fine on this win 8.1 machine. I have added winscp to windows firewall and have even tried disabling firewall completely to no effect.

Any ideas, I would be very grateful.

Log attached
ickleron.txt (2.84 KB) [Download]

Description: (none)

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martin
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Joined: 2002-12-10
Posts: 24995
Location: Prague, Czechia
Can you post a FileZilla log too? (a real log file, not the message log from GUI)
ashep
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Joined: 2015-10-14
Posts: 5
prikryl wrote:
Can you post a FileZilla log too? (a real log file, not the message log from GUI)
.

Herewith - done with their 'verbose' debug mode. N.B. The user name is different, but was the one I originally used for winscp. I finally set up a different one (in the vague hope that it might work)!

Mnay thanks for your help.

Andrew S
filezilla.txt (3.45 KB) [Download]

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martin
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Location: Prague, Czechia
Can you try to use TLS encryption in WinSCP too?
ashep
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Joined: 2015-10-14
Posts: 5
Thanks prikryl, I was just trying to figure out how to do that!
martin
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Joined: 2002-12-10
Posts: 24995
Location: Prague, Czechia
When you select the FTP protocol on the Login dialog, an Encryption selection appears next to the protocol selection.
_________________
Martin Prikryl
ashep
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Joined: 2015-10-14
Posts: 5
Wonderful - it works. Just have to figure how to do tls in a script now!

The explanatipn for the problem turns out to be that without warning or notification our hosting service has transferred our account to a server which does not permit unencrypted FTP. winSCP looks a great product, very many thanks for your help.

Andrew S.
ashep
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Joined: 2015-10-14
Posts: 5
After struggling for some time, I cannot work out how to use this TLS login in a script. Do I have to generate a certificate? This application has no security issues.

Very grateful for any ideas.
martin
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Joined: 2002-12-10
Posts: 24995
Location: Prague, Czechia
Add an -explicit switch to an open command:

open ftp://username:password@example.com/ -explicit

https://winscp.net/eng/docs/scriptcommand_open
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