file unable to be load into transition view

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FARASHIMA
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file unable to be load into transition view

hi there,

I'm unable to load file into transition view as there is error message pop up as per below :

"General failure (server should provide error description).
Error code: 4
Error message from server (en-US):

Common reasons for the Error code 4 are:
- Renaming a file to a name of already existing file.
- Creating a directory that already exists.
- Moving a remote file to a different filesystem (HDD).
- Uploading a file to a full filesystem (HDD).
- Exceeding a user disk quota."


Could you please assist as I'm not sure what is the error.

Regards,
Shima

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