Check for Updates fails with error 80092013 :: Support Forum

Are you all getting the exactly same error message? Including the Error: 80092013?

Do you have some 3rd party firewall or other security solution?

Can you send me an email, so I can send you back a debug version of WinSCP to track the problem? Please include link back to this topic in your email. Also note in this topic that you have sent the email. Thanks.

You will find my address (if you log in) in my forum profile.

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EJHonda
Joined:: 2016-08-08
Posts:: 2
Location:: NY USA

2016-08-08 17:56

@martin: Created an account, got your email, sending you some details shortly.

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EJHonda

2016-08-09 13:54

We disabled SSL inspection for the WinSCP.net site on our firewall, and the check update function completes successfully.

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Meserias Guest

Check for updates

2017-03-20 15:33

Certificate not trusted.
Error: 80092013, Chain index: 0, Element index: 0
Server certificate verification failed: issuer is not trusted

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steliosh
Joined:: 2023-06-09
Posts:: 6
Location:: Athens

Error checking for application updates

2023-06-09 08:48

Hello.

I have upgraded to the latest version 6.1 build 13674 on Windows 10 22H2 on a corporate network with proxy enabled.

When triggering the option to check for updates I get the following dialogue box

Error checking for application updates

Certificate not trusted
Error:80092012 Chain index: 0, Element Index: 0
Server certificate verification failed: issuer not trusted

Best regards,
Stelios

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martin◆ Site Admin

Re: Error checking for application updates

2023-06-12

@steliosh: Do you mean the problem is new in 6.1? If you downgrade, does it go away?

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steliosh

Update was not working with previous version as well

2023-06-12 19:50

No same issue was with previous version as well…

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steliosh
Joined:: 2023-06-09
Posts:: 6
Location:: Athens

2023-06-13 20:51

Hello.
Is there any update on why Windows 10 workstation on a corporate network with proxy enabled can not get WinSCP to update to the latest version?

Best regards,
Stelios

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martin◆ Site Admin

2023-06-15

@steliosh: I'm sending you an email to the address you have used to register on this forum.

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steliosh
Joined:: 2023-06-09
Posts:: 6
Location:: Athens

WinSCP applog commandline

2023-06-19 13:22

Hello Martin,

Have sent you an email the log file that you requested.
Seems like there is a TLS failure.

Tried to copy the certificate into a crt file and then import it into the Trusted Root Certification Authorities but the problem still persists.

Best regards,
Stelios

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martin◆ Site Admin

Re: Check for Updates fails with error 80092013

2023-08-08

I have added this issue to the tracker:
Issue 2212 – Updates check fail because winscp.net certificate cannot be validated
You can vote for it there.

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steliosh
Joined:: 2023-06-09
Posts:: 6
Location:: Athens

Update still fails for Win10 pc behind corporate firewall

2024-11-16 09:26

Hello.

Is the issue with updating the application behind corporate firewall fixed?
I have copied the certificate posted in GitHub and save it in a crt file, tried installing this onto the workstation but it still doesn’t work, same error Check for Updates fails with error 80092013"

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martin◆ Site Admin

Re: Update still fails for Win10 pc behind corporate firewall

2024-11-18

This is happening when the corporate firewall replaces certificates of websites. And for some reasons Windows certificate store fails to validate the winscp.net replacement certificate – at least when queries the store the way WinSCP does.

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