Check for Updates fails with error 80092013

Version 5.9 (Build 6786)

Choose Help > Check for Updates from the menu.

Error:

Certificate not trusted.
Error: 80092013, Chain index: 0, Element index: 0
Server certificate verification failed: issuer is not trusted

Thanks. We will take a look.

shaun.merrill@... wrote:

Version 5.9 (Build 6786)

Choose Help > Check for Updates from the menu.

Error:

Certificate not trusted.
Error: 80092013, Chain index: 0, Element index: 0
Server certificate verification failed: issuer is not trusted

I have the same issue

I have the same issue

shaun.merrill@... wrote:

Version 5.9 (Build 6786)

Choose Help > Check for Updates from the menu.

Error:

Certificate not trusted.
Error: 80092013, Chain index: 0, Element index: 0
Server certificate verification failed: issuer is not trusted

Recently install same versión on two differents Windows 7 computers, on 64 bits doesn't works but on 32 bits works fine.

Are you all getting the exactly same error message? Including the Error: 80092013?

Do you have some 3rd party firewall or other security solution?

Can you send me an email, so I can send you back a debug version of WinSCP to track the problem? Please include link back to this topic in your email. Also note in this topic that you have sent the email. Thanks.

Hi Martin,

I have the same issue. I looked at your profile, but it shows a blank for your email address.

Certificate not trusted.
Error: 80092012, Chain index: 0, Element index: 0
Server certificate verification failed: issuer is not trusted

Created an account, got your email, sending you some details shortly.

We disabled SSL inspection for the WinSCP.net site on our firewall, and the check update function completes successfully.

Certificate not trusted.
Error: 80092013, Chain index: 0, Element index: 0
Server certificate verification failed: issuer is not trusted