Timeout detected(data connection) Could not retrieve directory listing

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SG_ebp
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Timeout detected(data connection) Could not retrieve directory listing

I got this error every time when I try to connect the FTP. Attached the Full Log file.
  • SCP.log (14.88 KB, Private file)
Description: Please find the attached Log file.
  • WinSCP_Error Screen.png (48.69 KB, Private file)
Description: Please find attached the

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superiorus
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Same problem here ... and I don't know what to do ...

Timeout detected. (data connection)
Could not retrieve directory listing
Error listing directory '/public_html/contents'.

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martin
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Re: Timeout detected(data connection) Could not retrieve directory listing

SG_ebp wrote:

I got this error every time when I try to connect the FTP. Attached the Full Log file.
Please attach a full session log file showing the problem (using the latest version of WinSCP).

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

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Guest

Re: Timeout detected(data connection) Could not retrieve directory listing

I Already attached the session log file as a private file. Re-attaching the session log file as private file in case you didnot received the same.

martin wrote:

SG_ebp wrote:

I got this error every time when I try to connect the FTP. Attached the Full Log file.
Please attach a full session log file showing the problem (using the latest version of WinSCP).

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

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SG_ebp
Guest

Re: Timeout detected(data connection) Could not retrieve directory listing

Please find attached the session log file

Anonymous wrote:

I Already attached the session log file as a private file. Re-attaching the session log file as private file in case you didnot received the same.

martin wrote:

SG_ebp wrote:

I got this error every time when I try to connect the FTP. Attached the Full Log file.
Please attach a full session log file showing the problem (using the latest version of WinSCP).

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.
  • SCP.log (14.88 KB, Private file)
Description: session log file

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SG_ebp
Guest

Re: Timeout detected(data connection) Could not retrieve directory listing

I cannot retrieve the directory listing using any other FTP client.It also gives error.I attached the screen shot of error as well.
Thanks for the links, but I already went through the links in the /docs section .
Only thing I need to check for the antivirus.

martin wrote:

Sorry, I didn't notice and actually even misread the error message.

Did you read this?
https://winscp.net/eng/docs/message_timeout_detected
https://winscp.net/eng/docs/ftp_modes#passive

Can you retrieve directory listing using any other FTP client?
  • Error_Screen.png (9.86 KB, Private file)
Description: Error Screen

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martin
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Re: Timeout detected(data connection) Could not retrieve directory listing

If no FTP client works, the FTP server (or its firewall) is probably misconfigured.
There nothing you can do on WinSCP side.
Read the link above to learn how to configure the FTP server/firewall properly.

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