Unable to upgrade on Windows 7

Advertisement

euser
Joined:
Posts:
2
Location:
United Kingdom

Unable to upgrade on Windows 7

I was getting a prompt to upgrade periodically. I had v5.9.6 installed and it was working (installed in August 2017); it was installed under x86 (32 bit).
I have Windows 7 Ultimate 64 bit installed on a fast PC (500GB SSD, i7-6700 and Z170 chipset). It says 'Service Pack 1', yet I always install the latest Windows updates; I would have thought it was Service Pack 2.
I also have PuTTY v0.67 (with Pageant and PuTTYgen) installed also under x86 (32 bit).

When I tried to install v5.11.3 (12.1.18) and v5.13) (23.2.18) by double-clicking, I got an error message as follows:
"The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the publisher."

I got this message both before and after uninstalling v5.9.6.

When I try and reinstall v5.9.6, I don't get the same blocking message. I've now reinstalled it and it's working.
I just note on the installation that, because I already had the PuTTY family of programs loaded, I didn't install them again when I installed WinSCP v5.9.6 just now. I hope that seems sensible. I'm using them actively, and I don't want to lose settings unless I have to.

Can you advise me on how to upgrade?

Many thanks,
euser

PS: I also have Git Bash installed as a 64 bit program, with mingw64.

Description: This is the error message I am getting.

winscp installation message.png

Reply with quote

Advertisement

martin
Site Admin
martin avatar
Joined:
Posts:
36,025
Location:
Prague, Czechia

Re: Unable to upgrade on Windows 7

Please try to download the installer again. It's quite likely that your copy is corrupted. What size does it have? Did you check a file checksum?

Reply with quote

euser
Joined:
Posts:
2
Location:
United Kingdom

Re: Unable to upgrade on Windows 7

Martin,
Thank you for putting me straight! I feel very silly – though I had spent some time trying to figure it out, and I'm grateful that you sorted me out because I was having a mental block with it. I must have 'right-clicked' out of habit or something, because the file I had downloaded was only 19kb in size. I did the same thing in January, and that file is only 10kb in size.
I won't make that mistake again!
Thank you also for a really great utility; much appreciated ...
euser

Reply with quote

Advertisement

You can post new topics in this forum