[GUI] successful in logging in but failed to retrieve directory

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james.chim
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[GUI] successful in logging in but failed to retrieve directory

Dear support,

I have captured the log as below.
I have replaced the FTP server IP address with '8.8.8.8'.

. 2018-12-04 16:54:26.664 --------------------------------------------------------------------------
. 2018-12-04 16:54:26.664 WinSCP Version 5.7.7 (Build 6257) (OS 6.1.7601 Service Pack 1 - Windows 7 Professional)
. 2018-12-04 16:54:26.664 Configuration: C:\script\WinSCP.ini
. 2018-12-04 16:54:26.664 Log level: Normal
. 2018-12-04 16:54:26.664 Local account: CNXT1BKLS\micros
. 2018-12-04 16:54:26.664 Working directory: C:\script
. 2018-12-04 16:54:26.664 Process ID: 6312
. 2018-12-04 16:54:26.664 Command-line: "C:\script\WinSCP.exe"
. 2018-12-04 16:54:26.664 Time zone: Current: GMT+7 (SE Asia Standard Time), No DST
. 2018-12-04 16:54:26.664 Login time: Tuesday, December 04, 2018 4:54:26 PM
. 2018-12-04 16:54:26.664 --------------------------------------------------------------------------
. 2018-12-04 16:54:26.664 Session name: user@8.8.8.8 (Ad-Hoc site)
. 2018-12-04 16:54:26.664 Host name: 8.8.8.8 (Port: 990)
. 2018-12-04 16:54:26.664 User name: user (Password: Yes, Key file: No)
. 2018-12-04 16:54:26.664 Transfer Protocol: FTP
. 2018-12-04 16:54:26.664 Ping type: C, Ping interval: 30 sec; Timeout: 15 sec
. 2018-12-04 16:54:26.664 Disable Nagle: No
. 2018-12-04 16:54:26.664 Proxy: none
. 2018-12-04 16:54:26.664 Send buffer: 262144
. 2018-12-04 16:54:26.664 UTF: 2
. 2018-12-04 16:54:26.664 FTP: FTPS: Implicit TLS/SSL; Passive: Yes [Force IP: A]; MLSD: A [List all: A]
. 2018-12-04 16:54:26.664 Session reuse: Yes
. 2018-12-04 16:54:26.664 TLS/SSL versions: TLSv1.0-TLSv1.2
. 2018-12-04 16:54:26.664 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2018-12-04 16:54:26.664 Cache directory changes: Yes, Permanent: Yes
. 2018-12-04 16:54:26.664 Timezone offset: 0h 0m
. 2018-12-04 16:54:26.664 --------------------------------------------------------------------------
. 2018-12-04 16:54:27.384 Connecting to 8.8.8.8:990 ...
. 2018-12-04 16:54:27.384 Connected with 8.8.8.8:990, negotiating TLS connection...
. 2018-12-04 16:54:27.934 Verifying certificate for "SSP" with fingerprint b0:0b:e7:2b:49:34:78:14:6f:aa:1c:d2:23:ca:ec:59:95:b6:5c:75 and 19 failures
. 2018-12-04 16:54:27.984 Certificate for "SSP" matches cached fingerprint and failures
. 2018-12-04 16:54:27.984 Using TLSv1.1, cipher TLSv1/SSLv3: DHE-RSA-AES128-SHA, 1024 bit RSA
. 2018-12-04 16:54:28.044 TLS connection established. Waiting for welcome message...
< 2018-12-04 16:54:28.044 220 SSPFTP
> 2018-12-04 16:54:28.044 USER user
< 2018-12-04 16:54:28.184 331 Password required for user
> 2018-12-04 16:54:28.184 PASS ********
< 2018-12-04 16:54:28.404 230 Logged on
> 2018-12-04 16:54:28.404 SYST
< 2018-12-04 16:54:28.629 215 UNIX emulated by FileZilla
> 2018-12-04 16:54:28.629 FEAT
< 2018-12-04 16:54:28.844 211-Features:
< 2018-12-04 16:54:28.844 MDTM
< 2018-12-04 16:54:28.844 REST STREAM
< 2018-12-04 16:54:28.844 SIZE
< 2018-12-04 16:54:28.844 MLST type*;size*;modify*;
< 2018-12-04 16:54:28.844 MLSD
< 2018-12-04 16:54:28.844 AUTH SSL
< 2018-12-04 16:54:28.844 AUTH TLS
< 2018-12-04 16:54:28.844 PROT
< 2018-12-04 16:54:28.844 PBSZ
< 2018-12-04 16:54:28.844 UTF8
< 2018-12-04 16:54:28.844 CLNT
< 2018-12-04 16:54:28.844 MFMT
< 2018-12-04 16:54:28.844 EPSV
< 2018-12-04 16:54:28.844 EPRT
< 2018-12-04 16:54:28.844 211 End
> 2018-12-04 16:54:28.844 PBSZ 0
< 2018-12-04 16:54:29.059 200 PBSZ=0
> 2018-12-04 16:54:29.059 PROT P
< 2018-12-04 16:54:29.269 200 Protection level set to P
. 2018-12-04 16:54:29.299 Connected
. 2018-12-04 16:54:29.299 --------------------------------------------------------------------------
. 2018-12-04 16:54:29.299 Using FTP protocol.
. 2018-12-04 16:54:29.299 Doing startup conversation with host.
> 2018-12-04 16:54:29.354 PWD
< 2018-12-04 16:54:29.564 257 "/" is current directory.
. 2018-12-04 16:54:29.564 Getting current directory name.
. 2018-12-04 16:54:29.709 Retrieving directory listing...
> 2018-12-04 16:54:29.709 TYPE A
< 2018-12-04 16:54:29.909 200 Type set to A
> 2018-12-04 16:54:29.909 PASV
< 2018-12-04 16:54:30.109 227 Entering Passive Mode (202,69,69,82,227,79)
> 2018-12-04 16:54:30.109 MLSD
. 2018-12-04 16:54:30.109 Connecting to 202.69.69.82:58191 ...
< 2018-12-04 16:54:30.369 150 Opening data channel for directory listing of "/"
. 2018-12-04 16:54:30.534 <Empty directory listing>
< 2018-12-04 16:54:30.604 450 TLS session of data connection has not resumed or the session does not match the control connection
. 2018-12-04 16:54:30.604 Could not retrieve directory listing
* 2018-12-04 16:54:30.664 (ECommand) Error listing directory '/'.
* 2018-12-04 16:54:30.664 Could not retrieve directory listing
* 2018-12-04 16:54:30.664 TLS session of data connection has not resumed or the session does not match the control connection
. 2018-12-04 16:54:32.774 Startup conversation with host finished.
. 2018-12-04 16:54:36.894 Disconnected from server

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martin
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Re: [GUI] successful in logging in but failed to retrieve directory

Please post a log file from the latest version of WinSCP with logging level set to Debug 2.

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