WinSCP Freeze

We are experiencing WinSCP freezing once a month. We unable to login to the "session" and the screen is entirely stuck. We need to restart servers to fix this issue.

Version 5.11.3 (Build 7995)

What screen? Do you mean whole screen/desktop? Or some WinSCP window? (which window?)

in situation whereby a file transfer is done, there is no response from winscp. Upon checking the winscp logs, no activities reported in the logs.

Whereas during the issue, we could see our other SFTP application were working fine except Winscp.
No error message observed.

Thanks. Though I do not think you have answered my questions.
Maybe a screenshot would help documenting the problem.

Hi Martin,

The error says : Error level 3.

Please check the attachment, the logs that we have during the issue observed.

Can you post the screenshots I have asked for?

Hi Martin,

We not sure what screen shot you looking for, could you explain?
We experiencing the whole WinSCP is just freeze, do you require screen shot of the Freeze screen?
Thanks

LCASS Ops wrote:

We experiencing the whole WinSCP is just freeze, do you require screen shot of the Freeze screen?

Yes, please.