Software had to be reinstalled in new computer

Hi,

The software had to be installed into a new WIN10 computer (It was working in WIN7) but no one of the company knows the password. We dont have no more access. Could you please help us?
Site:
HAY100913SAA@aspebi3.sedeb2b.com
User:
HAY100913SAA
Host name: aspebi3.sedeb2b.com
Port number: 9032
FILE PROTOCOL:
SFTP

Please reply to: andric.machado@hays.com.mx barbara.palacios@hays.com.mx jorge.diaz@hays.com.mx robby.cheddy@hays.com hernan.garces@hays.com

See
https://winscp.net/eng/docs/faq_username
and
https://winscp.net/eng/docs/config#transfer