After a lot of research on CyberArk and WinSCP forum, I'll try my luck on the WinSCP forum because I still haven't found any solutions yet.
When I connect using the PSM-WinSCP connector on CyberArk, the local disks of the user workstation are not displayed all the time (it works randomly).
When it doesn't work, no disc from the PSM wants to show and I have the following correspondence:
Nevertheless, I am 100% sure that the local drives are mapped because :
- I can see that the process worked in the CyberArk logs : PSMDU028I Drive [Y:] mapped to [\\TSCLIENT\C]
- When I browse my filesystem directly from WinSCP, I can see my disks in the "Network" tab (and not in the directly accessible drop-down list from the home page)
For the second point, unfortunately the version of WinSCP supported by CyberArk is 5.9.5 and when I try to add the UNC path (
\\tsclient\c) directly, I have the following error : "UNC paths are not supported".
The problem of adding UNC Path seems to be solved from version 5.15 but it seems to me that it does not work through CyberArk yet.
So, my questions are :
- Has anyone faced this problem before and have a solution?
- Is there a way to switch from a UNC Path to a path recognized by the software in version 5.9.5?
NB : I am currently in troubleshooting with CyberArk support but we haven't find a viable solution for now.